---
key: add-a-passkey-to-the-portal
title: Add a passkey
audience: customer
section: portal/account-security
routes: ["/portal/security"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Set up a passkey so you can sign in to the portal with your fingerprint, face or screen lock instead of a password and a code.
keywords: [passkey, fingerprint, face ID, touch ID, passwordless, sign in without password]
related: [turn-on-two-step-verification-in-the-portal, sign-in-to-the-portal, see-where-you-are-signed-in]
---

Select your name at the top right of the portal, then **How you sign in**. Scroll to **Passkey**. The page address ends in `/security`.

## Before you start

- A passkey is stored on your phone, computer or password manager and unlocks with your fingerprint, face or PIN. Nothing is typed, so there is nothing to steal.
- The **Passkey** card only appears on a device and browser that can create passkeys.

## Steps

1. Under **Passkey**, select **Add a passkey**.
2. If the portal asks you to **Confirm it’s you**, enter a code from a method you already have. The portal then carries on adding the passkey.
3. When your device asks, confirm with your fingerprint, face or PIN, and choose where to save the passkey. The button may read **Waiting for your device…** meanwhile.

## What you see

- The passkey is listed under **Extra sign-in step**. Select **Rename** to give it a name you will recognise, such as the phone it lives on.
- On the sign-in page, after you type your username, **Continue with passkey** appears. See [[sign-in-to-the-portal]].
- You can add more with **Add another passkey**, one for each device you use.
- Your first passkey also switches on the extra sign-in step, and the portal opens **Save your backup codes** so you have a way in if you lose the device. See [[turn-on-two-step-verification-in-the-portal]].

## If something looks different

- The **Passkey** card is missing: this device or browser cannot create passkeys. Try your phone, or a current version of your browser.
- Your device cancelled or nothing happened: select **Add a passkey** again and approve the prompt when it appears.
- To remove a passkey, select **Remove** beside it under **Extra sign-in step**, then **Remove method**. Keep another way to sign in before you do.