---
key: approve-or-reject-a-pricing-exception
title: Approve or reject a pricing exception
audience: staff
section: administration/billing-commerce
routes: ["/settings/org/billing/approvals"]
permissions: ["commerce.approval.queue.read"]
features: ["billing.setup"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Work the queue of quotes and invoices held for approval because of a low margin, a big discount or a hand-typed price, and approve or reject each one with a note.
keywords: [approval queue, waiting for approval, sign off, manager approval, price change approval, discount approval, held quote]
related: [set-approval-and-override-rules-for-pricing, create-a-quote, create-an-invoice, follow-up-on-sent-quotes]
---

In the sidebar, open **Sales & Billing**, then **Approvals**, then **Pricing Approvals**. The page address is `/settings/org/billing/approvals`. The page is titled **Commercial Approval Operations**.

## Before you start

- Items land here because of the rules on **Price Approval Rules**. See [[set-approval-and-override-rules-for-pricing]] for how they get set.
- Seeing the queue needs the approval queue permission. Approving and rejecting each need their own permission, and a rule can name a specific permission its approvers must hold.

## Steps

1. Read the list. Each row shows the **Request** (the document number and what triggered it), the **Trigger**, its **Status** (**Required**, **Pending**, **Approved** or **Rejected**) and when it was **Updated**.
2. Under **Filters**, set **Status** to **Pending** to see only what is waiting on you.
3. Press the row. A panel opens titled with the request.
4. Read the details: **Document**, **Reason code**, **Override target** (which field was changed), whether it is **Blocking** the document, **Requested** and **Reviewed** times, and the **Resolved sell price** and **Resolved cost** so you can judge the margin.
5. Type your reasoning in **Note**. It is saved with whatever you do next.
6. Press **Approve** to let the document go ahead. Nova shows **Approval item approved.** Or press **Reject** to send it back; Nova shows **Approval item rejected.**

## What you see

- **Request review** appears on an item whose **Status** is **Required** or **Rejected**. The person who made the change presses it to put the item in front of the approvers; the status becomes **Pending** and Nova shows **Approval request submitted.**
- **Save review note** keeps your **Note** without deciding, so another approver can read it. Nova shows **Approval review note saved.**
- **Blocking** reads Yes when the document cannot be sent or paid until this item is approved.
- Type a document number in **Search approval queue** to find one item.

## If something looks different

- **Approve** or **Reject** is missing: your role does not have that permission, or the rule that created the item asks for a permission you do not hold. The **Review permissions** line in the panel names it.
- The list says no approval items are waiting: nothing is held right now.

[[route:/settings/org/billing/approvals|Open Pricing Approvals]]