---
key: change-or-cancel-a-booking
title: Change or cancel a booking
audience: customer
section: portal/bookings
routes: ["/booking/manage/:token"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Open the manage link from your booking confirmation to see your booking, add it to your calendar, move it to another time or cancel it, within the company's rules.
keywords: [reschedule appointment, cancel appointment, change booking time, manage booking, booking reference, add to calendar, move appointment]
related: [book-online-with-a-company, pay-a-deposit-when-you-book, booking-confirmation-message]
---

Select **Manage this booking** on the confirmation page you see right after booking, or the manage link in your confirmation email when the company includes one. It opens **Manage your booking**, at an address that starts with `/booking/manage/`. No sign-in is needed: the link itself is your key, so do not forward it.

## Before you start

- The company decides what you can change online. Its rules appear on the page, for example that cancellations or rescheduling close a number of hours before the booking, or how many times a booking can be moved.
- If you paid a deposit that cannot be refunded, the booking cannot be cancelled online. Contact the company.

## Steps

To move the booking:

1. Under **Reschedule**, pick a **New date** and select **Find times**.
2. Select a time. The page holds it for you for a few minutes and says until when.
3. Select **Confirm reschedule**. The page confirms the booking was rescheduled and shows the new time under **When**.

To cancel:

1. Select **Cancel booking**.
2. Read **Cancel this booking?** and select **Cancel booking** again to confirm, or **Keep booking** to leave it as it is. A cancellation cannot be undone from this page; book again if you change your mind.

## What you see

- **Your booking** lists the **Reference**, the **Service**, **When**, the **Arrival window** when the company gives one, the **Address** and the booking's status. Select the reference to copy it.
- **Add to calendar** has a button for Google, Outlook and **ICS** (a file most calendar apps can open).
- After a change or a cancellation, you get an email saying your booking was rescheduled or cancelled.
- If a payment is part of the booking, a panel shows where it stands, with the secure payment form while it is still due. See [[pay-a-deposit-when-you-book]].

## If something looks different

- **Cancel booking** or **Confirm reschedule** is greyed out: the change is no longer allowed. The message on the page says why, for example that changes closed before the booking or that it has been moved the most times allowed. Contact the company.
- **Finish payment before changing or cancelling this booking.**: pay first, then make the change.
- **No online times are available for that date.**: pick another date.
- The time you picked could not be held: someone else took it. Pick another time.
- **Booking not found.** or another message instead of your booking: the link is wrong or has run out. A manage link lasts 30 days unless the company set a different time. Contact the company.
- You did not keep the manage link: contact the company with your booking reference; they can change or cancel it for you.