---
key: create-an-offering
title: Create an offering
audience: staff
section: settings/scheduling
routes: ["/settings/org/schedule-offerings"]
permissions: ["schedule.offerings.create"]
features: ["schedule.service_templates"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Add a service customers can book, set how long it takes and how much notice it needs, and say which technicians, crews or equipment it requires.
keywords: [service, bookable service, service template, add a service, furnace tune-up, duration, buffer, booking rules, arrival window, minimum notice, requirements]
related: [set-offering-pricing-and-tax, add-a-schedule-resource, create-a-crew, add-a-catalog-category]
---

In the sidebar, open **Settings**, then choose **Services** under **Jobs & Booking**. The page address is `/settings/org/schedule-offerings`. The page heading reads **Schedule offerings**.

## Before you start

- An offering needs someone to do it. Add at least one schedule resource first ([[add-a-schedule-resource]]); the page warns "No schedulable resources yet" until you do.
- Offerings belong to the branch selected in the top bar.
- Your role needs permission to create offerings. Otherwise **Add offering** is missing.

## Steps

1. Press **Add offering**. A drawer opens.
2. Type a **Name** customers will recognise, such as "Furnace tune-up".
3. **Status** starts on **Active**, so it can be booked right away. Choose **Draft** to finish it later.
4. Add a **Description** and pick an **Offering type**: **Service** for field work, or **Product**, **Rental**, **Activity** or **Lodging** if you sell those.
5. Optionally choose a **Category** to group it in lists. Type a new name to create one on the spot.
6. Under **Booking mode**, leave **Timeslot** for appointments booked by the
   hour. Choose **Date range** for a lodging or rental offering,
   booked by the night or the day; only those appear when someone creates a
   reservation or a rental, and they need lodging or rentals in your plan.
   **Computed duration (scaffold)** cannot book yet and only saves as a draft.
7. Set **Duration (minutes)**. Add **Buffer before (minutes)** and **Buffer after (minutes)** for travel or cleanup that should block the calendar around the visit.
8. Under **Booking rules**, each rule shows what your organization uses today. Leave it alone to follow the organization, or click it to set a different value for this service only:
   - **Arrival window**: the time range the customer is told, for example "Arriving between 9 and 11 AM". It starts at the booked time and applies to bookings your team makes as well as online bookings. Choose "Exact time (no window)" to promise a set time. Stays, rentals and products never get an arrival window.
   - **Minimum notice**: the least warning you need before a booking. Online booking uses whichever is longer, your organization's or this one.
   - **Book up to**: how far ahead customers may book. Online booking uses whichever is shorter.
   - **Start times offered**: how often a start time is offered online.
   - **Online bookings per day**: stops online booking for the day once reached. Online booking uses whichever is lower.

   Press **Use organization default** under a rule to follow the organization again. Anyone who can edit the service can change its arrival window. Start times and the daily limit are online booking rules: they need per-service booking rules on your plan and access to online booking settings; without them the rule shows why it cannot change.
9. Under **Requirement slots**, Nova starts you with one **Resource** slot with **Quantity** 1, meaning one technician. Press **Add requirement slot** to need more, and set each slot's **Slot type**: **Resource**, **Crew**, **Capacity pool** or **Inventory unit**. Switch off **Required** on a slot that is nice to have. If **Enable multi-slot plans** is off in Schedule Policies, you see one **Crew size requirement** field instead.
10. Under **Required skills**, pick any skills the technician must hold (shown when skills are on your plan).
11. Press **Create offering**.

## What you see

- Every slot shows "Eligible targets" with how many resources, crews, pools or units could fill it. A warning here means nobody matches yet.
- The list shows **Name**, **Type**, **Booking mode**, **Status** and **Duration**. Search with **Search offerings**; **Filters** narrows by status, type and booking mode. It starts on **Active only**; change **Status** to see drafts.
- Each row has **Edit** and **Archive**. Archived rows show **Restore**.
- The **Pricing and tax settings** section in the drawer sets the price and tax; see [[set-offering-pricing-and-tax]].

## What the booking gets

- A new booking of this service gets its arrival window: this service's own choice, otherwise the branch's, otherwise the organization's online booking rule, otherwise **Arrival window for new jobs** in Schedule Policies.
- The sentence the customer reads matches that length. Wording written for the organization or a branch is used only when that same level also chose the length; when this service picks its own length, the customer sees the real times instead, for example "Arriving between 9 AM and 12 PM".
- The arrival window is set here, with the service. The per-service override in Online Booking availability does not change it.
- When the booking is moved, the window moves with it if **Move arrival window with appointment** is on; otherwise it stays put, or is dropped when the new time no longer covers it.
- Organization defaults live in [[route:/settings/org/schedule|Schedule Policies]] and [[route:/settings/org/public-booking|Online Booking]].

## If something looks different

- **Activity** is missing from **Offering type**: it needs both the activities and the capacity pools features on your plan.
- **Capacity pool** is missing from **Slot type**: capacity pools are not on your plan, or **Enable capacity pools** is off in Schedule Policies. See [[add-a-capacity-pool]].
- "Crews are required for this offering" appears at the top: a slot asks for a crew and none exist. See [[create-a-crew]].
- The list reads "No active offerings found.": nothing active exists for this branch yet.
- Depending on your organization's reason rules, archiving may first ask you to confirm and give a reason. The offering keeps its history but is no longer offered for new work. **Restore** brings it back as inactive.

[[route:/settings/org/schedule-offerings|Open Services]]