---
key: find-and-export-service-assets
title: Find and export service assets
audience: staff
section: accounts
routes: ["/service-assets"]
permissions: ["crm.service_assets.read"]
features: ["crm.service_assets"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Search the Service Assets list by name, serial number, customer or model, narrow it by location and status, open a unit's page, and download the list as a file.
keywords: [find equipment, serial number lookup, equipment list, export equipment, download list, customer equipment, furnace list]
related: [track-a-service-asset, edit-or-archive-an-account-location, find-leads-and-customers]
---

In the sidebar, open **Accounts**, then **Service Assets**. The page address is `/service-assets`. Every piece of customer equipment your organization tracks is listed here, across all accounts.

## Before you start

Your role needs permission to view service assets. Downloading the list needs the **Export service assets** permission as well; without it, **Export Service Assets** does not appear.

## Steps

1. Type in the search box at the top. It matches asset names, identifiers such as serial numbers, customer accounts, manufacturers and models.
2. To narrow further, press **Filters**. Pick a **Customer account**, then a **Service location** at that account; choose a **Status** or **Lifecycle state**; and use **Archive state** to show **Active only**, **Archived only** or **All**.
3. Select a row, or press **View** at the end of it, to open the asset's page.
4. To download what you are looking at, press **Export Service Assets**. Nova prepares a file with the current search and filters applied and downloads it; a confirmation names the file.

## What you see

- Each row shows the **Service Asset** name, its **Account**, **Location**, **Identifier**, **Status** and when it was **Updated**. Press **Manage columns** to add columns such as **Manufacturer**, **Model number**, **Installed** or **Primary contact**.
- **Sort** and **Order** in the filter panel change the order; **Rows** sets how many appear per page.
- **Saved views** keeps a set of filters and columns you use often.
- **Reset filters** clears everything you set.

## If something looks different

- **No Service Assets match these filters.** means the search or filters excluded everything; press **Reset filters**.
- **Export Service Assets** is greyed out: either the list is empty or an export is already running (**Exporting...**).
- **Service location** says there are no matching service locations: nothing at the chosen account matches what you typed. Clear the text, or leave the location filter blank.
- **Track Service Asset** is missing: your role cannot create service assets. To add one, see [[track-a-service-asset]].