---
key: find-refunds-and-unapplied-money
title: Find refunds and unapplied money
audience: staff
section: insights
routes: ["/insights/finance/payments/refunds", "/insights/finance/payments/unapplied"]
permissions: ["billing.reporting.read"]
features: ["billing.reporting"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Use the Refunds report to see every payment that was refunded and how much you kept, and the Applied vs Unapplied report to find money received that is not yet matched to an invoice.
keywords: [refunds report, money back, unapplied payments, unallocated cash, overpayment, apply payment, credit on account, net retained]
related: [see-what-you-collected-and-how, refund-a-payment, record-a-payment, see-customer-credits-and-deposits]
---

In the sidebar, open **Reports**, then **Payments**, then **Refunds**. The page address is `/insights/finance/payments/refunds`. Unmatched money is on **Applied vs Unapplied** at `/insights/finance/payments/unapplied`.

## Before you start

- Your admin has to give your role permission to view finance reporting. Exporting needs a separate export permission.
- Both pages use the same payment filters, but each page starts fresh. Set the date range, branch and account again when you switch pages.

## Steps

1. On **Refunds**, set **Payment date (start)** and **Payment date (end)**, and pick a **Branch**, account or **Payment method** if you want one part of the business.
2. The list shows only payments that have a refund, even though **Refund filter** reads **All payments** when the page opens. Choose **No refunds** if you want the payments that were not refunded instead.
3. Read the **Refund KPIs** cards, then work through the list. Sort by **Refunded amount**, **Payment date**, **Payment method** or **Payment number**, or type in the search box (its prompt reads **Search refunded payment or account**).
4. In the **Actions** column, press **Payment detail** to open the payment. Press **Refund workspace** at the top to issue or check a refund. See [[refund-a-payment]].
5. Open **Applied vs Unapplied**. The list shows only payments with money still to match, even though **Unapplied filter** reads **All payments** when the page opens. Choose **Fully applied** to check the rest.
6. Sort by **Unapplied amount** to bring the largest to the top, then press **Payment detail** on a row to open the payment and apply the money. Press **Credit context** to see that customer's credits and deposits.
7. On either page, press **Export** to queue a file, or **Download latest** for the last export you ran.

## What you see

- **Refund KPIs**: **Refunded** (the total returned, with the number of refunded payments), **Refund count** and **Affected methods** for the rows on the current page, and **Net retained** (what you kept after refunds).
- The refunds list has columns **Payment**, **Effective account**, **Method**, **Refunds**, **Net receipt** and **Actions**.
- **Applied coverage** on the unapplied page: **Total applied**, **Total unapplied**, **Payments with unapplied cash** and **Correction payments**.
- The unapplied list has columns **Payment**, **Effective account**, **Method**, **Applied**, **Unapplied** and **Actions**.
- On a phone each list becomes cards with the same figures.

## If something looks different

- **No refunded payments match the current filters.**: no refunds in the date range. Widen the dates or clear an account filter.
- **No payments match the current unapplied filters.**: everything in scope is matched. Widen the dates or clear an account filter.
- **Export** is missing: your role does not have the export permission.

[[route:/insights/finance/payments/unapplied|Open Applied vs Unapplied]]