---
key: find-the-messages-an-automation-sends
title: Find the messages an automation sends
audience: staff
section: automation
routes: ["/lifecycle-automation/content"]
permissions: ["lifecycle_automation.content.manage"]
features: ["lifecycle_automation.content"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Use the Messages page to see which automations send email or text to customers, which version is live, and open the builder to change the wording.
keywords: [automated email wording, text template, message content, edit reminder text, what does the reminder say, templates]
related: [use-the-automation-center, turn-an-automation-on-or-off, start-an-automation-with-guided-setup]
---

In the sidebar, open **Settings**, then choose **Automation Messages** under **Automation**. The page address is `/lifecycle-automation/content`. The page heading reads **Templates & content strategies**. It lists your automations with a link to where each one's wording is edited, so you can check the message without digging through the on/off list.

## Before you start

- Your role needs permission to manage automation content. Without it the page says the templates and content strategies are unavailable.
- The wording itself is edited in the automation builder. This page is where you find the right automation and jump there.

## Steps

1. Under **Content strategy inventory**, type in **Search** to match by automation name, key or content family. The list updates as you type.
2. Read the card for the automation you want. It shows the status chip, an **Active** chip with the live version number when one is published, the name and description, and a small grid with **Domain**, **Journey**, **Draft version** and **Last update**.
3. To change the wording, press **Open builder**. The automation opens in the full builder with its message bindings ready to edit.
4. To see how the message has changed over time, press **View versions**. The automation's overview opens with its version history.

## What you see

- Cards are ordered with the most recently updated first.
- A card with a **Draft version** number but no **Active** chip has never been published, so customers do not receive it yet. When a card shows both, customers still get the **Active** version until the draft is published.
- The shared templates that many automations draw on are in **Settings**, under **Templates**, then **Message Templates**. The **Message templates** card on the automation **Settings** tab links there too. See [[set-automation-guardrails]].

## If something looks different

- The page reads **No content-bound automations are visible**: either your search matched nothing, or no automation with a customer message has been created yet. Clear the search, or start one with [[start-an-automation-with-guided-setup]].
- You changed the text in the builder but customers still receive the old wording: the change is in a draft. Publish the new version from the builder, then check that the automation is still **On** in [[turn-an-automation-on-or-off]].

[[route:/lifecycle-automation/content|Open Automation Messages]]