---
key: follow-an-import-and-fix-what-stopped-it
title: Follow an import and fix what stopped it
audience: staff
section: administration
routes: ["/settings/org/imports/jobs/:jobUid"]
features: ["settings.org.imports"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Open one import run to watch its progress, read what blocked it, choose how matched records are handled, rerun the preview, approve it, start it, resume it, retry it or cancel it.
keywords: [import stuck, import failed, import progress, rejected rows, blocked rows, rerun import, approve import, cancel import, undo import, resume import]
related: [data-import-guide, data-portability-import-export-guide, data-import-migration-examples]
---

In the sidebar, open **Administration**, then choose **Imports** under **Data**. Open the **Import jobs** tab and press a run in the list, or press **View job details** at the end of **Start import**. The run opens in a panel over the list, and the page address is `/settings/org/imports/jobs/` followed by that run.

Uploading a file and matching its columns is covered in [[data-import-guide]].

## Before you start

- Anyone who can view imports can open a run. Starting, resuming and cancelling a live import, deciding conflicts, approving and reading the audit history each need their own permission; a button you cannot use is missing or greyed out.

## Steps

1. Read the heading line: **Import preview**, **Dry run**, **Import run** or **Import failed**, with its status and how many records Nova checked.
2. If a red box names a problem, read it. **Show technical details** gives the exact message for Nova support.
3. Open **Validation** to see each problem Nova found. Ones tagged **Blocking** must be fixed before the live import can start. Nova cannot edit a row inside a run: fix the row in your file and start a new import from **Start import**.
4. Open **Conflicts** for rows that match records already in Nova. For each one, choose a **Resolution policy** (**Review first**, **Create only**, **Update Nova value**, **Skip existing** or **Create if missing**), add a note if you like, and press **Save resolution**. Nova answers **Conflict policy saved. Rerun dry-run to apply the new plan.**
5. Press **Rerun dry-run**, then **Rerun preview** to confirm. Nova rebuilds the preview from the same file with your decisions.
6. Open **Plan** to see how many records will be created, updated and skipped, group by group.
7. When the run reads **Ready to start live import**, press **Start live import**. If your organization asks for an approval first, the run waits for one instead.
8. To approve, someone allowed to approve imports opens **Approvals**, writes a **Decision note** and presses **Approve** or **Deny**, or presses **Approve and queue live import** at the top.

## What you see

- While a live import runs, a progress bar shows how far it has got, and **Record group status** on **Overview** lists each group (customers, contacts, addresses and so on) as **Queued**, **Executing**, **Completed**, **Skipped** or **Failed**. The panel refreshes every few seconds.
- When a Nova export includes files, the live import may pause while Nova checks a file for safety. Nova retries automatically when the check completes; you can return to the run later to see its progress.
- A run whose preview passed hides its details; **Review details** shows them.
- **Mappings** lists which row in your file became which Nova record, and **Audit** keeps a record of every step and decision.
- **Close** returns you to the list.

## If something looks different

- The run reads **Needs resume**, or says there has been no progress update for several minutes: press **Resume import**. Nova carries on from the records it already finished.
- The run reads **Import failed**: fix what the red box describes, then press **Retry**. A run that failed part-way through its live import carries on with the groups that did not finish; one that failed earlier rebuilds its preview.
- You need to stop a queued or running import: press **Cancel**, then **Cancel import**. Records a running live import has already written stay in Nova.
- There is no undo for a finished import. Correct the records themselves, or import a corrected file with **When records already exist** set to **Update Nova value**.
- The run shows **Dry-run only**: it was made to report only and can never write records. Start a new import when you are ready to import for real.
- **Save resolution** is greyed out: your role cannot decide conflicts, or the option you picked needs permission to override matching.
- **Approve** is greyed out on a run you started yourself: your organization's **Import approval policy** requires someone else to approve it.

[[route:/settings/org/imports/jobs|Open Import jobs]]