---
key: manage-an-activity-booking
title: Manage an activity booking
audience: staff
section: operations
routes: ["/activities/:bookingUid"]
permissions: ["schedule.bookings.read"]
features: ["schedule.activities"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Open an activity booking to set its time, update notes, mark it started or completed, bill it, change its customer messages or cancel it.
keywords: [class booking, tour, session, group booking, party size, no show, cancel class, set time, time TBD]
related: [create-an-activity-booking, set-a-booking-date-or-time, find-a-booking-on-the-calendar, review-lodging-rental-and-activity-automation]
---

In the sidebar, open **Operations**, then **Schedule**. Press **Filters**, set the type filter to **Activity**, then press **Open** on a booking's hover card, or switch the Schedule to **List**. The booking opens at an address starting with `/activities/` and the page heading reads **Activity booking**.

## Before you start

Your admin has to give your role permission to read bookings to open one, permission to change bookings to edit it, and permission to cancel bookings to cancel it. Controls you lack are greyed out or missing.

## Steps

To give a booking its day or time:

1. A booking with no day shows **Set date**; one with a day but no time shows **Change date** and **Set time** at the top.
2. Press the button and choose the day or time in the dialog that opens. It works the same as from the calendar; see [[set-a-booking-date-or-time]].

To update the notes:

1. Under **Description and notes**, change the **Description** (internal, never shown to customers) or the **Operations notes** for whoever runs the session.
2. Press **Save details**.

To mark how it went:

1. Under **Status**, pick **Started**, **Completed** or **No show**.
2. Press **Save status**.

To cancel:

1. Press **Cancel booking** at the top. **Cancel activity booking** opens.
2. Pick a **Reason category** and add a note if Nova asks, then press **Cancel booking**. The seats go back to the session.

## What you see

- **Booking details** shows the offering, the account (a link to it), **Status**, **Start**, **End**, **Party size** and **Conflicts**. A booking without a time shows **Time TBD** as its end.
- **Assignments** lists the seats, guides and equipment the booking holds.
- **Operational line items** lists extra charges; **Add line item** adds one.
- **Customer messages** has switches for this booking's confirmation, reminders and change messages (they save as soon as you change them) and lists what is coming up and what was sent. **Automation details** opens the booking automation hub (see [[review-lodging-rental-and-activity-automation]]).
- **Billing drafts** turns the booking into a quote or invoice with **Create quote draft** or **Create invoice draft**; **Billing summary** shows charges, invoices, deposits and payments, with **Collect payment**.
- The billing summary includes documents linked through an individual booking line, even when one document covers several bookings. The billable-item list shows only this booking’s items.
- **Workspace** holds notes and files; **Booking checklists** has **Create booking checklist**.
- **New activity booking** at the top starts another one.

## If something looks different

- A booking that repeats shows a **Series** box. Use **Edit this occurrence** or **Edit this and future** to change the time, then **Save changes**; use **Cancel this occurrence** or **Cancel this and future** to cancel. **Cancel booking** is not shown on a series.
- A one-off booking that already has a time has no time fields here. Press its chip on the Schedule to change the time.
- **Party size** cannot be changed on this page.
- **Discard draft** shows instead of **Cancel booking**: the booking is still a draft. Discarding removes it from the schedule and keeps it in the history.
- **Older offering configuration** appears: the offering changed after this was booked. Time changes are locked until someone presses **Migrate booking**; notes can still be saved.
- **Override conflicts?** opens when you save a new time: it clashes with something already booked. Fill in the **Reason category** and **Business explanation** if Nova asks; **Override & save** keeps the time anyway.
- The **Booking** number field is locked: it can only change while the booking is an internal draft.