---
key: rate-the-help-you-got
title: Rate the help you got
audience: customer
section: portal/files-forms
routes: ["/feedback/csat", "/portal/requests/:ticketId"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Answer the feedback email a company sends after your request is resolved, confirm your rating from 1 to 5, add a comment, and see what the page says when the link has run out.
keywords: [feedback, rate service, satisfaction survey, how did we do, support rating, review request]
related: [follow-a-request, feedback-request-message, send-a-request-in-the-portal]
---

When a company resolves a request you sent, it may email you asking how it went. Selecting a rating in that email opens a page headed **Support feedback**, at an address that starts with `/feedback/csat`. You can also rate a resolved request inside the portal; see [[follow-a-request]].

## Steps

1. In the email, select the rating that fits. The page opens on **Confirm your feedback** with that rating already chosen. Nothing is recorded yet.
2. Under **Your rating**, keep the rating or pick another, from 1/5 (**Very dissatisfied**) to 5/5 (**Very satisfied**).
3. Type anything you want the company to know under **Comment**. It is optional.
4. Select **Submit feedback**.

## What you see

- The page thanks you and shows the rating it recorded, for the request it was about.
- **Open the customer portal** appears when you can follow the request there.
- The link takes one answer. Opening it again after you answered says your feedback was already recorded.

## If something looks different

- **This feedback link is incomplete**: part of the link is missing. Open the original link from the email again, or rate the request in the portal.
- The page says the link has expired or is no longer available: the time to answer ran out, or the company sent a newer request for feedback. You can still read the request in the portal.
- **We couldn’t submit your feedback. Please check your connection and try again.**: nothing was recorded. Check your connection and select **Submit feedback** again.