---
key: read-an-intake-submission
title: Read an intake submission
audience: staff
section: intake
routes: ["/intake/inbox/:submissionUid/:tab?"]
permissions: ["intake.inbox.read"]
features: ["intake.inbox"]
since: 0.0.1
updated: 0.0.1
status: published
summary: What an intake submission's page shows, section by section and tab by tab, so you can see what the customer sent, where they came from and what Nova did with it.
keywords: [form submission, web form entry, lead form, request form, submission details, what the customer filled in]
related: [update-an-intake-submission, work-the-intake-inbox, find-your-way-around-a-record, run-a-checklist-on-a-record]
---

In the sidebar, open **Intake**, then **Inbox**, and open a submission. The page address is `/intake/inbox/` followed by the submission and the tab you are on. It is laid out like every record page (see [[find-your-way-around-a-record]]). To change its status, claim it or assign it, see [[update-an-intake-submission]].

## What you see

- The summary strip: when it was **Received**, the **Assignee**, the **Source**, the **Publication** (the published form it came through) and the **Outcomes** Nova produced.
- The details panel on the left:
  - **Submission details**: the **Form**, **Publication** and **Source**, and when it was **Received**, when the **Status changed** and when it was **Converted**.
  - **Submitter and assignment**: the sender's **Name**, **Email**, **Phone** and **Company**, the **Assignee** and when it was **Assigned at**.
  - **Attribution context**: the page they used (**Page URL**), the **Referrer**, their **IP address** and browser, and the **Branch**.
  - **Routing snapshot**: counts of the **Outcomes**, **Notifications**, **Internal alerts** and **Confirmations** Nova sent, and any **Service asset** it matched.

## The tabs

- **Overview**: **Workflow controls** for status, assignment, moderation and security, and the dates the submission was received, changed, closed or archived.
- **Notes & tags**: internal notes, using the same notes as every record ([[add-a-note-to-a-record]]), and **Submission tags**. Your organization may require a note before closing.
- **Attachments**: the files the customer sent and any you add. Drop files on **Drag files here to attach**. A quarantined file says why and can be rescanned.
- **Checklists**: checklists for handling this kind of request ([[run-a-checklist-on-a-record]]).
- **Submitted values**: exactly what the customer typed, field by field.
- **Attribution**: where they came from, including any campaign tags.
- **Timeline**: every status, assignment, moderation and note change, with **Latest activity** and **Collaboration events** at the top.
- **Routing & conversion**: what Nova created from the submission (an account, a ticket, a task), the **Internal alerts** and **Customer confirmations** it sent, and the equipment it matched under **Linked Service Asset**.

## The Actions menu

- **Back to inbox** returns to the list with your filters as you left them.
- **Open public surface** opens the form page the customer used, in a new tab.

## If something looks different

- A tab is missing: an admin hid it, or your role cannot see that part of intake.
- **Open public surface** is missing: the form is no longer published.
- Controls on **Overview** are greyed out: your role can read submissions but not change them.