---
key: read-the-companys-policies-and-terms
title: Read a company's policies and terms
audience: customer
section: portal/getting-in
routes: ["/public/:organizationIdentifier/legal/:slug", "/public/:organizationIdentifier/legal/:slug/v/:versionNumber", "/portal"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Find and read the privacy policy, terms, booking and payment policies a company publishes, from the portal, its booking page or its emails, and check which version applies.
keywords: [privacy policy, terms of service, terms and conditions, cancellation policy, refund policy, legal, cookies, accessibility]
related: [find-your-way-around-the-portal, book-online-with-a-company, sign-in-to-the-portal]
---

Each company publishes its own policies, such as its privacy policy, terms of service, booking policy and payment and refund policy. In the portal, open **Policies & terms** at the bottom of the sidebar. The booking page and the company's emails link to them at the bottom too. A policy opens on its own page, at an address that starts with `/public/` and ends in the policy's name.

## Steps

1. In the portal sidebar, select **Policies & terms** to unfold the list. On a phone, open the menu at the top left first.
2. Select the policy you want, for example **Privacy**, **Terms**, **Booking** or **Payments**. Hold the pointer over a short name to see the policy's full title.
3. Read the policy. It opens in a new tab, so the portal stays where you left it.

## What you see

- The company's name above the policy's title, and a short summary when the company wrote one.
- The version number, the date it was published, and the date it takes effect when the company set one.
- The policy text itself. Links inside it open in a new tab.
- Beside the policies, the portal lists **Website** and the company's phone and email when it shares them.

## If something looks different

- **Legal page unavailable**: the company has not published that policy, or has taken it down. Contact the company for a copy.
- **Policies & terms** is missing from the sidebar: the company has not published any policies for the portal.
- The address ends in `/v/` and a number: you opened one specific version of the policy, which may not be the latest. The company's current policy is the one linked from the portal.
- When you book online or sign an agreement, the page may ask you to accept a specific version of a policy. The link beside the tick box opens the policy you are agreeing to.