---
key: reprint-or-resend-a-receipt
title: Reprint or resend a receipt
audience: staff
section: sales-billing/pos
routes: ["/pos/history"]
permissions: ["pos.receipts.view"]
features: ["pos.history"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Find a past counter sale by receipt number, sale number or customer, then print another copy or send it again by email or text.
keywords: [lost receipt, copy of receipt, email receipt, text receipt, sale history, past sales, transaction history]
related: [ring-up-a-sale, process-a-return-or-exchange, review-pos-reports]
---

In the sidebar, open **Sales & Billing**, then **Counter Sales (POS)**, then **Sales History**. The page address is `/pos/history`. The page heading reads **Customer transaction history**.

## Before you start

- Viewing receipts, reprinting and resending are three separate permissions. If a button is greyed out, ask your admin.

## Steps

1. Type into **Search receipt number, sale number, customer, or delivery destination**. The list narrows as you type.
2. Press the receipt row, or open its actions menu and choose **Open receipt**. A panel opens with the **Receipt preview** on the right.
3. To print another copy, type the printer name in **Printer**, add a **Reprint note** if you want, and press **Print another copy**.
4. To send it again, pick the **Delivery channel** (**Email** or **Text message**), type the **Destination** address or number, add a **Delivery note** if you want, and press **Send email copy** or **Send text copy**.

## What you see

- The list shows each receipt's number, sale, customer, status, total, when it was issued and its last delivery.
- The three counts above the list show **Matches**, **Page total** and **Reprints**.
- **Saved delivery destinations** in the panel lists the addresses and numbers this receipt already went to, so you can reuse one.
- **Delivery log** shows every print and send, with its result.
- **Related transactions** links the sale, and any return or exchange made against it.
- **Start return or exchange** in the panel takes the sale straight to the returns page. See [[process-a-return-or-exchange]].

## If something looks different

- The list says no receipts match: check the spelling, or clear the search with **Reset filters**.
- **Send email copy** or **Send text copy** is greyed out: your role cannot resend receipts.
- The preview reads **Unable to render the selected receipt.**: close the panel and open it again in a moment. Printing and sending still work.

[[route:/pos/history|Open POS History]]