---
key: save-a-discount-audience
title: Save a discount audience
audience: staff
section: administration/billing-commerce
routes: ["/settings/org/billing/discounts/audience-segments"]
features: ["billing.setup"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Save a group of customers, such as VIP or gold-tier accounts, once so several discounts and codes can target the same people.
keywords: [discount for vip customers, customer group, customer tier discount, target a discount, audience]
related: [create-a-discount, set-company-wide-discount-rules]
---

In the sidebar, open **Settings**, then choose **Discount Audiences** under **Sales & Billing**. The page address is `/settings/org/billing/discounts/audience-segments`.

## Steps

1. Press **New segment**. The **New audience segment** panel opens.
2. Give it a **Name** and a **Segment key**, and add a **Description** so others know who it covers.
3. Tick the kinds of customer it covers, if any: **Authenticated customer**, **Portal-only**, **Public guest booking only**, **First-time customer**, **Returning customer** or **Lapsed customer**. For lapsed customers, set **Lapsed threshold (days)**.
4. Narrow it further with **Customer segments**, **Customer tiers** or **Lifecycle segments** (words separated by commas, such as `vip, enterprise`), or with **Branch targeting**.
5. Leave **Status** as **Active** and press **Create segment**. Nova says **Audience segment created.**

## What you see

- **Reusable eligibility targets** lists every saved audience with a **Summary** and how many discounts use it under **Usage**. An audience no discount uses reads **Unused**.
- Each row's actions offer **Edit segment** and **Delete segment**. Editing saves with **Save segment**.
- To use an audience, tick it under **Eligibility & Surfaces** on the discount, beside **Audience match mode**; see [[create-a-discount]].

## If something looks different

- The fields are greyed out: your role can see audiences but not change them.
- **Account ids** and **Catalog refs** ask for internal numbers from Nova. Leave them empty unless Nova support gives you the values.

[[route:/settings/org/billing/discounts/audience-segments|Open Discount Audiences]]