Nova Text messages
Text customers from Nova and keep the conversations tidy.
- Create an account from a text conversation
Review names, phone numbers, email addresses and work addresses from a text conversation, then create or link the customer account.
- Link a text conversation to the right contact and set who owns it
Open a text conversation's details to link the number to a contact and account, add people to a group text, pause alerts, choose how replies are sent, hand it to a teammate and leave internal notes.
- Send a text message
Start a text to a customer or a group from the Text page, pick the line it sends from, attach a photo or PDF, schedule it, and send it.
- Star, file, pause or block a text conversation
Keep the text inbox tidy by starring, coloring, filing, pausing alerts on, archiving, trashing or blocking a conversation, and search inside it or across all of them.
- Star, save or check the delivery of a text message
Open one text conversation, then star a message for the team, save it for yourself, copy it, file its photos, react to it, or see when it was sent, delivered and read.