---
key: see-customer-credits-and-deposits
title: See customer credits and deposits
audience: staff
section: insights
routes: ["/insights/finance/payments/stored-value"]
permissions: ["billing.deposits.read", "billing.customer_credits.read"]
features: ["billing.reporting"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Use the Credits & Deposits report to see every customer deposit, prepayment and credit, how much of each is still available, and which invoices it has been applied to.
keywords: [customer credit, deposit, prepayment, retainer, credit balance, store credit, money on account, applied to invoice]
related: [find-refunds-and-unapplied-money, see-what-you-collected-and-how, record-a-payment, create-an-invoice]
---

In the sidebar, open **Reports**, then **Payments**, then **Credits & Deposits**. The page address is `/insights/finance/payments/stored-value`. The page heading reads **Customer Credits & Deposits**.

## Before you start

- Your admin has to give your role permission to view deposits or customer credits. Either one opens the page.
- The page opens on the last 30 days, and the dates apply to when each balance was created. Widen the range to see older deposits.

## Steps

1. Under **Scope filters**, set **Payment date (start)** and **Payment date (end)** to cover when the balances were created.
2. To look at one customer, pick them under **Source account**. A **Branch** or **Currency focus** narrows the list too.
3. Under **Balance type**, leave **All types** or choose **Deposits**, **Prepayments** or **Customer credits**.
4. Under **Status**, leave **All statuses** or choose **Available**, **Partially applied**, **Fully applied**, **Refunded**, **Void** or **Canceled**.
5. Read the **Stored-value KPIs** cards, then scroll to **Balance visibility** for one card per balance.
6. On a balance, press **Account billing** to open the customer's billing page, **Funding payment** to open the payment that created it, or **Payments workspace** for the payments list.
7. Under **Applied documents** on a balance, press **Invoice** to open an invoice the money was applied to, or **Account** for the customer.
8. Under **Exports**, choose **CSV** or **XLSX** and press **Export** to queue a file, or **Download latest** for the last one you ran.

## What you see

- **Available total** is everything customers can still use, with the number of balances in scope.
- **Deposits / prepayments** is the cash-backed part; **Customer credits** is credit that is not backed by cash.
- **Applied / refunded** shows how much has been used against invoices and how much has gone back to the customer.
- Each balance card shows its type, the customer, the status, the effective date, and the issued, available, applied and refunded amounts.
- **Applied documents** lists each use of the balance with the date and amount, or **No applications are recorded on this balance yet.**

## If something looks different

- **No stored-value balances match the current filters.**: widen the date range first. Then clear **Balance type**, **Status** or the account filter.
- **Effective / payer account** does not change the list: on this page only **Source account** filters balances. Pick the customer there.
- **Export** is missing: your role does not have the export permission.
- A card reads Account unavailable: the customer record could not be loaded. Refresh the page.

[[route:/insights/finance/payments/stored-value|Open Credits & Deposits]]