---
key: see-photos-from-your-work-order
title: See photos from your work order
audience: customer
section: portal/getting-in
routes: ["/portal/work-orders/:workOrderId/photos", "/portal/files/:fileId"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Open the photos and videos the company shared from a work order, view them full size, and download the ones you are allowed to keep.
keywords: [work photos, before and after, site photos, video, download photo, shared file]
related: [follow-a-request, sign-in-to-the-portal, find-your-way-around-the-portal]
---

The company shares photos by sending you a link. It opens a page headed **Work Order Media**, at an address ending in `/photos`. A link to a single file opens a page whose address includes `/files/`.

## Before you start

- The link may ask you to sign in first. See [[sign-in-to-the-portal]].
- Photos are shared per work order. There is no page that lists every photo on your account, so keep the links the company sends.

## Steps

1. Open the link. The top of the page shows your account name, the work order, the **Location** the work was done at, and how many files were shared.
2. Scroll through the grid. Each card shows a preview, the file name, the date it was uploaded and its size, plus the length of a video.
3. Select a photo to open a larger copy in a new tab. Videos play inside their card.
4. Select **Download** under a photo to save it. Right-click a photo for **Open image in new tab**, **Download original** and **Download xlarge** (the optimized display size).
5. More photos load as you scroll. Select **Load more photos** at the bottom if they stop.

## What you see

- A card that reads **View only** can be looked at but not saved: the company has not allowed downloads for you.
- A card that reads **Unavailable** is still being checked or prepared, or did not pass the safety check. The card says which. Try again later.
- Details the company chose to show from the work order appear above the grid.

## If something looks different

- **No files yet.**: the company has not shared anything on this work order yet.
- **We couldn’t load those files.** or **We couldn’t load that file.**: the company stopped sharing them, or the link is wrong. **Request new link** shows how to contact the company for a new one.
- **We can’t find that work order.** or **We can’t find that file.**: part of the link is missing. Open it again from the original message.
- **Your portal session has expired.**: the link's time ran out, or your access does not include these files. Ask the company to send a fresh link.
- A video shows **Video preview unavailable**: there is no playable preview of it yet. Download it instead when **Download** is shown.