---
key: see-your-past-payments
title: See your past payments
audience: customer
section: portal/invoices-payments
routes: ["/portal/invoices"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Find every payment you have made on your account, what each one was applied to, any tip, and the receipt or refund receipt the company sent.
keywords: [payment history, receipt, refund, credit, deposit, prepayment, what did I pay]
related: [see-and-download-an-invoice, pay-an-invoice-online, read-your-statement]
---

In the portal's sidebar, open **Billing**, then **Invoices & payments**. The page address ends in `/invoices`. The **Overview** page also lists your latest payments under **Recent payments**.

## Steps

1. At the top of **Invoices & payments**, read **Payment History** in the summary row. It counts each time a payment was applied to an invoice, so a payment split across two invoices counts twice.
2. Scroll to **Recent payment history**, which lists your five newest payments. Each row names the payment and the invoice it went to, its status, how it was paid, when it was received, the amount **Applied**, and any **Tip**.
3. For the full picture on one invoice, scroll down to that invoice and read its **Payment history** section.

## What you see

On an invoice's **Payment history**, every payment shows:

- the payment number and payment method;
- its status, the date it was **Received**, and any note;
- **Applied here** (the part that paid this invoice) and **Whole payment** (the full amount you paid), plus **Tip included** when there was one;
- **Applied elsewhere** and **Still unapplied** when part of the payment went to another invoice or is still waiting on your account;
- whether a **Receipt** or **Refund receipt** was sent, and when.

Above the invoices, **Available deposits and credits** lists money already on your account that has not been applied to an invoice yet: deposits, prepayments and customer credits, with their totals.

## If something looks different

- **Recent payment history** is missing: no payment has been recorded on your account yet.
- A payment shows a smaller amount **Applied here** than **Whole payment**: it included a tip, or the rest paid another invoice or is waiting on your account as credit. The lines under it say which.
- You want a summary for a whole period rather than one invoice: see [[read-your-statement]].
- A payment you made in person or by bank transfer is not listed: the company may not have recorded it yet. Contact them.