---
key: send-a-request-in-the-portal
title: Send a request to the company
audience: customer
section: portal/requests
routes: ["/portal/requests"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Ask the company for work or help from the portal by picking a request type, filling in the details, attaching photos or files, and submitting it.
keywords: [ask for service, service call, help, support ticket, book work, report a problem, attach photo]
related: [follow-a-request, sign-in-to-the-portal]
---

In the portal's sidebar, open **Requests**. The page address ends in `/requests`. The **Submit a new request** form is on the right, or below the list on a phone.

## Before you start

- You need to be signed in to the portal with your own username. See [[sign-in-to-the-portal]].
- If **Submit a new request** is missing, the company has not turned on requests for your account. Contact them another way.

## Steps

1. Under **Submit a new request**, choose the kind of request. Each option says what it is for.
2. Fill in the questions the company asks for that request type. Required fields must be filled in; the page highlights anything missing.
3. Type a **Subject** if you want your own title, and describe the situation under **Details**: what you need, what changed, and any timing or location details.
4. To attach photos or documents, drag them onto **Drag files here to attach** or select **Add attachments**. Files upload straight away. Select **Remove** next to a file to take it off.
5. Check **Suggested help articles**. The portal looks for articles that match what you typed. Select **Open article** to read one, **Helpful** if it helped, and **Solved it** if it answered your question. After **Solved it**, the form shows **Marked as solved** and the button reads **Submit request anyway** in case you still want to send it.
6. Select **Submit request**.

## What you see

- The request appears at the top of **Your requests** with its number, its status and when it was **Submitted**, and opens under **Request details**. See [[follow-a-request]].
- The summary counts **Visible requests**, those **Waiting on you** and those **Resolved / closed**.
- Attachments still being checked show a note under the form. **Submit request** unlocks on its own once every file is ready.

## If something looks different

- **Recommended fields are empty** after you select **Submit request**: some optional fields help the company respond faster. Fill them in, or tick **Submit without filling in the recommended fields.** and select **Submit request** again.
- **No request types are currently active.**: the company has not set up any request types yet. Contact them another way.
- **Add attachments** is greyed out: your account cannot add files to requests.
- **No strong article match yet**: nothing in the help articles matches. Keep typing, or submit the request.