---
key: star-save-or-check-a-text-message
title: Star, save or check the delivery of a text message
audience: staff
section: communications/text
routes: ["/communications/text/:conversationPath"]
permissions: ["communications.message.read"]
features: ["communications.sms"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Open one text conversation, then star a message for the team, save it for yourself, copy it, file its photos, react to it, or see when it was sent, delivered and read.
keywords: [text message status, delivered, read receipt, did my text go through, failed text, save message, star message, copy text, react to a text, who read this]
related: [manage-a-text-conversation, send-a-text-message, manage-text-conversation-details, find-a-conversation-across-channels]
---

In the sidebar, open **Communications**, then **Text**, and press a conversation in the list. The page address is `/communications/text/` followed by the conversation. Links from notifications and other pages open the same address.

## Steps

1. Point at a message and press its three-dot button (**Message actions**). On a phone, press and hold the message instead.
2. Choose what you need:
   - **Star for team** marks the message as important for everyone. It then shows under **Starred messages** in the conversation's details. **Unstar for team** takes the star off.
   - **Save for me** bookmarks it for you alone. **Unsave for me** removes your bookmark.
   - **Copy text** copies the words of the message.
   - **Add attachment to...** (or **Add all attachments to...**) files the message's photos or documents on a customer, work order, project or task.
   - **Add reaction** puts an emoji on the message.
   - **View details** opens **Message details**.
3. In **Message details**, read **Status**, **Direction**, **Message time** and **Sent via**. For a message you sent, **Status timeline** lists when it was **Scheduled**, **Sent**, **Delivered** and **Read**.
4. Press the close button, or press Escape, to go back to the conversation.

## What you see

- Under each message you sent, a short status and two dots show how far it got. Tap the message to see the time it went out.
- **Read by** in the details lists the teammates who opened the message and when.
- **Team star** and **Saved for me** in the details say whether the message is starred for the team or saved by you.
- A message that did not go through shows **Failure reason** with the reason the carrier gave.
- When a customer texts back into a conversation you had archived, a note at the top says it came back to your inbox and when. Reply or archive it again and the note goes away, or press its close button (**Dismiss reopened notice**).

## If something looks different

- The page reads **This conversation could not be opened. It may be unavailable or you may not have access.**: the link is old, the conversation was deleted, or it is on a line your role cannot see. Open **Text** and search for the customer instead.
- **Status timeline** shows **Update pending**: the carrier has not reported back yet. Check again in a minute.
- **Add attachment to...** is missing: the message has no saved files, or your role cannot file documents on records.
- **Add reaction** is missing: reactions need RCS, and this message and line are sending as plain text messages.

To star, file, pause or block the whole conversation, see [[manage-a-text-conversation]]. To write a new message, see [[send-a-text-message]].

[[route:/communications/text|Open Text]]