---
key: turn-on-novaai-for-calls
title: Turn on NovaAI for calls
audience: staff
section: settings/communications
routes: ["/settings/communications/nova-ai"]
permissions: ["communications.call_intelligence.policy.read"]
features: ["communications.call_intelligence"]
since: 0.0.1
updated: 0.0.1
status: published
summary: Switch on call transcription, live guidance during calls and after-call summaries for your organization, roll it out gradually with shadow or pilot mode, and stop any part of it in an emergency.
keywords: [call transcription, call summary, AI on calls, live assist, recap, rollout, pilot, shadow mode, emergency stop, kill switch]
related: [turn-ai-on-or-off-for-your-organization, set-up-a-phone-line, review-calls-and-voicemails]
---

In the sidebar, open **Settings**, then choose **NovaAI for Calls** under **Communications**. The page address is `/settings/communications/nova-ai`. The page title reads **NovaAI Configuration**.

## Before you start

- AI has to be on for the organization first; see [[turn-ai-on-or-off-for-your-organization]]. Until then the **NovaAI for Calls** card is hidden and the page is unavailable.
- Your role needs permission to read the NovaAI policy to open the page and to write it to change anything.
- There is no save button. Switches and lists save the moment you change them; text fields save shortly after you stop typing or when you leave them. A failed save shows **Autosave failed** with **Retry save**.
- Everything here is the organization default. A single phone line can be different; that is set from the line's own menu under **NovaAI override**.

## Steps

1. Read the banner at the top: **NovaAI is OFF**, in shadow mode, in pilot, or **NovaAI is ON**. When it is off, the reasons are listed under it.
2. Under **Master access and rollout**, turn on **AI master switch** and make sure **Emergency stop all AI** is off.
3. Set **Rollout mode**: **Shadow** to watch traffic without any AI result reaching anyone, **Pilot** to go live only for the cohort you define, or **Enabled** for everyone. **Disabled** keeps it off.
4. Turn on the features you want: **Transcription** (required by the other two), **Realtime assist** for guidance during a live call, and **Post-call analysis** for summaries and follow-ups.
5. Set the privacy choices: **Redaction mode** (**Strict**, **Standard** or **Permissive**), **Transcript reveal mode** and **Transcript export mode** (**Blocked**, **Review required** or **Allowed**).
6. Under **Provider, model, and cost controls**, set **Retention days** and the caps such as **Monthly call cap** and **Monthly minute cap**, and decide **Auto-action mode** and **Require human approval before execute**.
7. For a pilot, set the cohort under **Pilot rollout rule**, which appears once **Rollout mode** is **Pilot**: **Cohort scope**, **Percentage**, and any role, branch, phone line or user lists.

## What you see

- The banner changes as you go and names what still blocks NovaAI.
- **Emergency kill switches** at the bottom stop one capability at once without touching the rest: **Realtime assist emergency stop**, **Post-call analysis emergency stop**, **Sensitive reveal emergency stop**, **Transcript export emergency stop** and **Auto-actions emergency stop**.
- The **Line overrides** card counts the phone lines with their own settings, and **Line override inventory** lists them. Lines without one follow this page. To change a line's own settings, open **Manage phone lines** and choose **NovaAI override** in that line's menu.
- **NovaAI Ops** opens the live view of readiness, spend and backlog; **Open diagnostics** shows how the policy resolves.

## If something looks different

- The page says it is not available for this organization, or the card is missing from **Settings**: AI is off or not in your plan. Start at AI Governance.
- A switch will not turn on and the banner still says OFF: **Emergency stop all AI** is on, or **Rollout mode** is **Disabled**.
- A line behaves differently from what you set: it has an override. Open it with **NovaAI override** in the line's menu on **Phone Lines**. See [[set-up-a-phone-line]].

[[route:/settings/communications/nova-ai|Open NovaAI Settings]]