Calls

From one call's detail, hand the call to a teammate, leave an internal note, move its follow-up through Start, Waiting, Escalate and Resolve, and act on what NovaAI suggests.

Use NovaAI Ops to see whether NovaAI for calls is ready, what it has cost and how busy it has been over the last 30 days, for the whole organization or one phone line.

Open a call's NovaAI review to read the summary and what was said, then approve, reject or carry out each change NovaAI suggests, and undo one that already ran.

Find a call on the Calls Desk, listen to its recording or voicemail, read the transcript, link the caller to a customer, and call them back.

Watch the calls in progress right now, bring a teammate in, transfer a caller, send them to voicemail or a callback, change who owns the call, and listen in or coach.