Check how NovaAI for calls is running

Use NovaAI Ops to see whether NovaAI for calls is ready, what it has cost and how busy it has been over the last 30 days, for the whole organization or one phone line.

NovaAI Ops is not in the sidebar. In the sidebar, open Settings, then choose NovaAI for Calls under Communications, and press NovaAI Ops. Live Calls also has Open NovaAI ops. The page address is /communications/nova-ai. The page title reads NovaAI Ops.

Before you start

• NovaAI for calls has to be on for your organization; see Turn on NovaAI for calls. Until it is, the page reads This page is not available for this organization.
• Your role needs permission to read NovaAI results.
• This page only shows figures. Nothing here changes a setting; Open configuration takes you to the settings.

Steps

1. Under Observable scope, leave Runtime scope on Organization observable scope to see the whole organization, or pick one phone line.
2. Under Operating console, read Deployment readiness. The chip beside it says whether NovaAI is ready to run.
3. Read First-live operator actions. Each item names the part that has a problem and, when Nova knows it, the next step to fix it.
4. Read the tiles for the last 30 days: Provider invocations, Provider failures, Total spend, Average latency, Backlog and Active concurrency.
5. With a phone line picked, press Manage this line override to change NovaAI for that line only.

What you see

• Provider invocations counts the requests NovaAI sent to its AI service, and Provider failures how many of those failed. Total spend is what they cost. Backlog counts work still waiting its turn.
• Rollout and canary shows whether shadow mode is on and which pilot rule, if any, matched the scope you picked.
• Kill switch posture lists any emergency stops turned on in settings, or reads No active kill switches for this scope.
• Realtime reasons and Post-call reasons explain why NovaAI held back during or after calls.
• Provider and telephony config and Workers, beat, and storage are technical checks. If one shows a problem, pass it to whoever set up Nova or to Nova support.

If something looks different

• The page reads Unable to load NovaAI operations.: reload the page. If it keeps happening, contact Nova support.
• A notice reads Runtime line inventory is unavailable. Organization-wide observability will continue to load when possible.: the list of phone lines could not load. The organization-wide figures still show.
• The phone line you picked goes back to the whole organization: you no longer have access to that line.
• Manage this line override is missing: pick a phone line under Runtime scope first.

Open NovaAI Ops