Email

Connect a shared mailbox such as support@ or info@ through the sign-in of someone who is a member of it. The mailbox needs no password or licence of its own.

Connect an Outlook.com, Hotmail, Live or Microsoft 365 mailbox so its email shows up in Nova. Name the mailbox, answer one question about your administrator, then sign in at Microsoft as the mailbox.

What to do when Microsoft wants a second verification step, such as an app code or security key, before Nova can be connected to a mailbox.

What to check when the Microsoft account itself stops a mailbox connection, such as the wrong account, a disabled or locked account, an expired password, or no mailbox.

What to do when Microsoft blocks the sign-in for a mailbox connection because of your company's conditional access, device or location rules.

Read the status badge on an inbox card, tell Sync stopped from Needs reconnecting, and use Try again, Reconnect or Force resync to get mail arriving in Nova again.

What to do when Nova asks whether you are the Microsoft 365 administrator, how to approve Nova yourself or send the request to the person who is, and what they see.

Move between mailboxes and folders, search and filter messages, reply or forward, and archive, star, snooze, file or link a message to a customer's account.

What the Microsoft app configuration error means when connecting an inbox, what to try once, and what to send to support so it can be fixed.

Write a new email from a connected mailbox, add recipients, a subject, attachments and a template, then send it or save it as a draft.