Nova Report a Microsoft app setup problem
What the Microsoft app configuration error means when connecting an inbox, what to try once, and what to send to support so it can be fixed.
In the sidebar, open Settings, then choose Email Accounts under Communications (/settings/communications/email-accounts). This screen appears after the Microsoft sign-in step of Connect a Microsoft inbox, when Nova shows Nova's Microsoft setup needs attention or Microsoft returned an error.
Microsoft did not accept the way Nova introduced itself. Microsoft's page may have said invalid client, invalid request, app not found, unsupported response type, or something about a redirect address. This is a problem with how Nova is registered with Microsoft, not with your mailbox or your password, and it is not something the Email Accounts page can change.
Steps
- Try once more from a clean start: select Start mailbox setup again, or close the browser window, open a new private window and start Connect a Microsoft inbox again. A stale sign-in can produce the same message, and Microsoft returned an error usually clears this way.
- If it happens again, open Error details at the bottom of the error screen and select Copy details. This copies the exact message from Microsoft. Paste it somewhere safe.
- Select Copy support info as well. This copies what support needs to find the attempt.
- Select Go to Nova home, open Help and choose Report a problem. Paste both, and say which mailbox you were connecting.
- Wait for support to confirm the fix, then connect the mailbox again.
What you see
While the problem stands, every attempt ends on the same screen, whichever mailbox you try. After support confirms the fix, Connect a Microsoft inbox runs through to Connected.
If something looks different
- Only one person sees it and others can connect mailboxes: it is more likely a browser or account problem. See Fix a Microsoft account problem when connecting an inbox.
- The screen says Ask your Microsoft administrator instead: Nova is registered correctly but needs your administrator's approval. See Get administrator approval for a Microsoft inbox.
- Open support guidance on the error screen opens this article; it does not contact support.