Find or restore a knowledge base page

Use the knowledge base home to reach pinned, recent and popular pages, search or browse the full list, save a page for yourself, and bring back a page someone deleted.

In the sidebar, open Resources, then Knowledge Base. The page address is /resources/knowledge-base. The home page gathers the pages your team uses most; the full list lives at Browse all, address /resources/knowledge-base/browse.

Before you start

• Anyone with permission to read knowledge base pages can use the home page and search.
• The Trash button and the ability to restore a page need the permission to delete pages. Insights needs the permission to update pages.

Steps

To find a page:

1. Press the search button at the top right of the home page and type a word from the page. Results come from the knowledge base only. (Ctrl or Cmd plus K anywhere in Nova opens the same search box, but across all of Nova.)
2. Or scan the home page sections: Pinned for your team (pages an admin pinned), Recently updated, Most opened, Your saved pages and You looked at recently.
3. Or look under Page outline to see pages in their folders, and press Browse all for the complete list. There you can search, sort by Name, Last updated or Times opened, and switch on Only pinned pages.
4. Open the page. To keep it handy, press Save in its header; it then appears under Your saved pages on your home page. Press Saved to remove it again.

To restore a deleted page:

1. Press Trash at the top right of the home page. The Deleted pages drawer opens.
2. Find the page and press Restore. It returns to where it was.

What you see

• The counters at the top show Published pages, Work in progress (drafts, only when there are some) and Pinned.
• Your work in progress lists your own unpublished drafts. Needs a review lists pages that are due a check.
• On a page, someone with the publish permission can press Pin or Unpin to control what the whole team sees under Pinned for your team.
• On a page, the actions menu offers Move to archive (kept, but out of the way) and Delete this page (goes to Deleted pages). A page in the archive can be brought back with Move out of archive.

If something looks different

• The home page reads No pages yet: nothing has been written. See Create a knowledge base page.
• The Trash button is missing: your role cannot delete pages, so it cannot restore them either. Ask an admin.
• The drawer reads Nothing in the trash: the page was archived rather than deleted. Open Browse all, set the status filter to Archived (shown when your role can edit pages), open the page, and use Move out of archive.
• The page reads We couldn't find that page: the link is old or the page was deleted. Check Deleted pages.

Open the Knowledge Base