Nova Pay a deposit when you book
When a company asks for a deposit or full payment to book online, pay it on the booking page before the payment window runs out, and see what happens if it does.
Some companies ask for a deposit, or the full price, before an online booking is confirmed. You pay it on the same booking page, right after you select the button that books. The page address starts with /book/.
Before you start
- The review step tells you before you book: under Pricing, Due today shows the amount, for example a deposit due today. If it says no payment is due yet, you do not pay online now.
- Your time is only held for a limited time while you pay. Have your card, Apple Pay or Google Pay ready.
Steps
- Book as usual. See Book online with a company. After you confirm, the page shows Complete payment, with the amount under Due today and whether it is Non-refundable.
- Check the countdown. It says when the payment window expires.
- In the secure payment form, enter your card, or choose Apple Pay or Google Pay when your device offers them.
- Select the pay button that shows the amount.
What you see
- Payment received and Payment confirmed., with your Booking reference, then the booking confirmation with You're booked.
- If the form sends you to your bank or card app to approve the payment, you come back to the booking page. It shows Payment processing until the payment is confirmed, then Payment confirmed.
- A booking payment email names the amount and the deadline. Select “Pay for your booking” to open the payment page. A payment issue email uses “Review booking payment”.
- Your manage link shows the payment too. See Change or cancel a booking.
If something looks different
- Payment required on the confirmation: the booking is not confirmed until you pay. Use Manage payment to finish paying.
- Payment window expired: the time to pay ran out and the time may no longer be held. Contact the company for a fresh payment link or to book again.
- Payment was not completed or Payment was cancelled: nothing was charged. Try again in the form, use another card, or use your manage link.
- Secure payment form unavailable: select Refresh payment form. If it still does not load, contact the company.
- You cannot change or cancel the booking yet: finish paying first. The manage page says so.