Pay an invoice online

Pay an invoice or deposit request from the portal or its email link with a card, Apple Pay or Google Pay, choose a partial amount or add a tip, or pay from a payment link.

In the portal's sidebar, open Billing, then Invoices & payments, and find the invoice. The page address ends in /invoices. On the Overview page, the button on the You owe card also brings you here. The button in an invoice email opens the invoice on a secure page with the same payment section; see Open an invoice or deposit request the company sent you.

Before you start

• Online payment is available only when the invoice shows a Pay button beside its balance. If it shows a panel headed "How to pay this invoice" instead, use one of the methods listed there.
• A payment here applies to this one invoice. It does not settle other open invoices on your account.

Steps

1. Select Pay beside the balance. The page jumps to the payment section, which is headed with the company's name.
2. Under Payment amount, leave the field blank to pay the full balance, or type a smaller amount for a partial payment. A deposit request that must be paid in full shows Required payment amount instead.
3. If the company accepts tips, choose one under Add a tip: No tip, a preset, or an amount you type in Custom tip. The tip is charged on top of the payment and does not change the invoice balance.
4. Check Charge summary: the Invoice payment (Deposit payment for a deposit request), any Tip, and Total charge today.
5. Select the Pay button that shows the total. The secure payment form opens further down the invoice, below its lines; scroll down to it.
6. Enter your card, or choose Apple Pay or Google Pay when your device offers them. Select Pay now. Select Cancel to back out without paying.

What you see

• Payment received: the payment went through. The invoice balance and status update, and you get a receipt by email when the company sends them.
• Payment is processing: the payment was sent and is waiting for the card network. Check the invoice again in a moment.
• More verification is needed: your bank wants one more step. Finish it in the form.
• Payment could not be completed: the card was refused. Try again or use another card.
• The payment then appears under Payment history on the invoice and under Recent payment history at the top of the page.

If something looks different

• A message appears under Payment amount or Custom tip: the amount is more than the balance, zero or not a valid number. Fix the field and try again.
• Unable to start payment: the company's card payments could not be started right now. Try again in a moment, or use another way to pay.
• The Pay button reads Preparing… for a long time: refresh the page and try once more.
• The form could not load: select Refresh payment form to start again.
• You want to pay several invoices at once: pay each one separately. Every payment applies only to the invoice you started from.
• The company sent you a payment link by email or text instead: it opens a secure checkout page for the amount the company set. After you pay, you land on Payment submitted, which says You’re all set while the payment finishes going through; you can close the page. Do not pay again unless the company tells you it did not go through. See Keep a payment or refund receipt.