Send a request to the company

Ask the company for work or help from the portal by picking a request type, filling in the details, attaching photos or files, and submitting it.

In the portal's sidebar, open Requests. The page address ends in /requests. The Submit a new request form is on the right, or below the list on a phone.

Before you start

• You need to be signed in to the portal with your own username. See Sign in to the portal.
• If Submit a new request is missing, the company has not turned on requests for your account. Contact them another way.

Steps

1. Under Submit a new request, choose the kind of request. Each option says what it is for.
2. Fill in the questions the company asks for that request type. Required fields must be filled in; the page highlights anything missing.
3. Type a Subject if you want your own title, and describe the situation under Details: what you need, what changed, and any timing or location details.
4. To attach photos or documents, drag them onto Drag files here to attach or select Add attachments. Files upload straight away. Select Remove next to a file to take it off.
5. Check Suggested help articles. The portal looks for articles that match what you typed. Select Open article to read one, Helpful if it helped, and Solved it if it answered your question. After Solved it, the form shows Marked as solved and the button reads Submit request anyway in case you still want to send it.
6. Select Submit request.

What you see

• The request appears at the top of Your requests with its number, its status and when it was Submitted, and opens under Request details. See Follow a request and reply.
• The summary counts Visible requests, those Waiting on you and those Resolved / closed.
• Attachments still being checked show a note under the form. Submit request unlocks on its own once every file is ready.

If something looks different

• Recommended fields are empty after you select Submit request: some optional fields help the company respond faster. Fill them in, or tick Submit without filling in the recommended fields. and select Submit request again.
• No request types are currently active.: the company has not set up any request types yet. Contact them another way.
• Add attachments is greyed out: your account cannot add files to requests.
• No strong article match yet: nothing in the help articles matches. Keep typing, or submit the request.