Pause, resume or cancel a statement schedule

Stop a statement schedule from running for a while, start it again, change what it does, or cancel it for good while keeping its history.

In the sidebar, open Sales & Billing, then Statements, then Statement Schedules. The page address is /statements/schedules.

Before you start

• Pausing, resuming, updating and canceling each need their own permission on your role. Ask your admin if a button is missing.
• Nova asks for a short reason when you pause, resume or cancel, and keeps it with the schedule's history. Saving an edit does not ask for one.

Steps

1. Find the schedule in the list. Use the search box, or Filters to narrow by Status, Cadence, Targeting or Branch.
2. Click the row, or choose Open schedule from its actions menu. The schedule opens beside the list with its status and run health at the top.
3. Do one of the following:
   • To stop it for now, press Pause, type a reason and confirm with Pause schedule. Future runs stop; statements already generated stay as they are.
   • To start it again, press Resume, type a reason and confirm with Resume schedule. Runs continue from the saved cadence.
   • To change it, edit any field, then press Save changes. Press Reset to throw away edits you have not saved.
   • To end it for good, press Cancel schedule, type a reason and confirm with Cancel schedule. It never runs again, but its settings, its statements and its Run history stay readable.

What you see

• The status chip at the top of the panel reads Active, Paused or Canceled. A second chip shows run health: healthy, attention when the last run failed, completed, or pending when it has never run.
• Closing the panel with unsaved edits asks whether to leave without saving.

If something looks different

• The page is missing from the sidebar: the statement pages other than Statements only show there when your company's menu size is Everything (see Choose your menu size). Type the page address instead, or search for its name at the top of Nova.
• Pause or Resume is missing: your role lacks that permission, or the schedule is canceled. A canceled schedule cannot be resumed; create a new one instead (see Create a statement schedule).
• Resume and Save changes are greyed out with a message about the organization's currency: schedules can only be paused or canceled until an admin completes the currency settings.
• The last run failed and you want to see why: open Run history at the bottom of the panel and open the run; see Monitor statement runs and retry failures.
• Statements generated but customers did not receive them: see Review statement delivery issues.

Open Statement Schedules