Ring up a sale at the register

Scan or search items into the cart, attach a customer if you need to, take cash or card, and complete the sale with a receipt.

In the sidebar, open Sales & Billing, then Counter Sales (POS), then Register. The page address is /pos/lane.

The lane has three columns: what you are selling on the left, the Live cart in the middle, and Checkout with Register control on the right. The strip across the top shows the register, the current customer, the amount due and the card terminal.

Before you start

• The register has to be open. If the strip reads Register closed, see Open and close the register.
• Items you sell at the counter need to be ready in the catalog. See Prepare an item for the register.

Steps

1. Under Item entry, scan the barcode or type into Scan barcode or search by SKU, item, or category. An exact barcode match is added when you press Enter, which a scanner does for you; otherwise press the item you want (its corner reads Add line, or Favorite for a favorite item).
2. For something not in the catalog, press Manual entry, fill in Description, SKU, Quantity and Unit price cents, then press Add manual line.
3. In the Live cart, press Edit line to change the quantity or price. A price change needs a Price override reason; press Apply change, or Request approval if a manager has to sign off.
4. To add a promo code, type it under Discounts and press Apply discounts.
5. The sale is a Walk-in unless you attach a customer. Under Customer, type into Search customer account and press Attach on the account. Their pricing and receipt history then follow the sale.
6. Under Checkout, choose the Tender type: Cash, Card present (the paired terminal), External card record (a card taken on another machine) or Store credit.
7. Type the amount in Apply amount. For cash, also type what the customer handed you in Tendered cash so Nova shows the Change due. Press Collect tender. Repeat for a split payment until Balance due reads zero.
8. Press Complete sale. Nova issues the receipt and shows Open receipt and Quick reprint.

Note: Amounts in Checkout and Manual entry are typed in cents, so $25.00 is 2500.

What you see

• Subtotal, Discounts and Total sit under the cart.
• Suspend sale parks the cart. It reappears under Suspended sales on the left; press Resume to bring it back. The cart you choose stays selected while the list refreshes. This device remembers the selected cart separately for each register.
• Manager approvals on the left lists requests waiting on a manager, who presses Approve request or Decline request right there.
• A collected tender can be undone with Cancel tender before the sale is completed, or tried again with Retry tender after a terminal error.

If something looks different

• Complete sale is greyed out: there is still a Balance due, or your role cannot complete sales.
• The strip shows No paired terminal: use Cash or External card record until a terminal is paired.
• An item reads Blocked for sale: it is not ready in the catalog. See Prepare an item for the register.
• The customer is bringing something back: press Start return or exchange, or see Process a return or exchange.

Open the POS lane