Add a passkey

Set up a passkey so you can sign in to the portal with your fingerprint, face or screen lock instead of a password and a code.

Select your name at the top right of the portal, then How you sign in. Scroll to Passkey. The page address ends in /security.

Before you start

• A passkey is stored on your phone, computer or password manager and unlocks with your fingerprint, face or PIN. Nothing is typed, so there is nothing to steal.
• The Passkey card only appears on a device and browser that can create passkeys.

Steps

1. Under Passkey, select Add a passkey.
2. If the portal asks you to Confirm it’s you, enter a code from a method you already have. The portal then carries on adding the passkey.
3. When your device asks, confirm with your fingerprint, face or PIN, and choose where to save the passkey. The button may read Waiting for your device… meanwhile.

What you see

• The passkey is listed under Extra sign-in step. Select Rename to give it a name you will recognise, such as the phone it lives on.
• On the sign-in page, after you type your username, Continue with passkey appears. See Sign in to the portal.
• You can add more with Add another passkey, one for each device you use.
• Your first passkey also switches on the extra sign-in step, and the portal opens Save your backup codes so you have a way in if you lose the device. See Turn on two-step verification.

If something looks different

• The Passkey card is missing: this device or browser cannot create passkeys. Try your phone, or a current version of your browser.
• Your device cancelled or nothing happened: select Add a passkey again and approve the prompt when it appears.
• To remove a passkey, select Remove beside it under Extra sign-in step, then Remove method. Keep another way to sign in before you do.