See photos from your work order

Open the photos and videos the company shared from a work order, view them full size, and download the ones you are allowed to keep.

The company shares photos by sending you a link. It opens a page headed Work Order Media, at an address ending in /photos. A link to a single file opens a page whose address includes /files/.

Before you start

• The link may ask you to sign in first. See Sign in to the portal.
• Photos are shared per work order. There is no page that lists every photo on your account, so keep the links the company sends.

Steps

1. Open the link. The top of the page shows your account name, the work order, the Location the work was done at, and how many files were shared.
2. Scroll through the grid. Each card shows a preview, the file name, the date it was uploaded and its size, plus the length of a video.
3. Select a photo to open a larger copy in a new tab. Videos play inside their card.
4. Select Download under a photo to save it. Right-click a photo for Open image in new tab, Download original and Download xlarge (the optimized display size).
5. More photos load as you scroll. Select Load more photos at the bottom if they stop.

What you see

• A card that reads View only can be looked at but not saved: the company has not allowed downloads for you.
• A card that reads Unavailable is still being checked or prepared, or did not pass the safety check. The card says which. Try again later.
• Details the company chose to show from the work order appear above the grid.

If something looks different

• No files yet.: the company has not shared anything on this work order yet.
• We couldn’t load those files. or We couldn’t load that file.: the company stopped sharing them, or the link is wrong. Request new link shows how to contact the company for a new one.
• We can’t find that work order. or We can’t find that file.: part of the link is missing. Open it again from the original message.
• Your portal session has expired.: the link's time ran out, or your access does not include these files. Ask the company to send a fresh link.
• A video shows Video preview unavailable: there is no playable preview of it yet. Download it instead when Download is shown.