Add a destination

Set up who an alert reaches and how, from a phone call, text, email or push notification to a person, team, branch or on-call schedule.

In the sidebar, open Critical Alerts, then Setup, then Destinations. The page address is /critical-alerts/destinations.

A destination answers "who, and how". A rule points at one or more destinations, and an escalation step can point at others.

Before you start

• Your admin has to give your role permission to manage critical alert destinations.
• Phone calls and texts use one of your organization's phone lines; emails can use a connected inbox. Phone-call alerts also need voice delivery turned on for your organization.

Steps

1. Press New destination. The Create destination drawer opens.
2. Type a Name. The Key fills in from it and cannot change later.
3. Choose the Channel: Voice call, SMS, Email, In-app / push notification, Webhook, or Incident only (open the incident, contact nobody).
4. Choose the Destination kind: a fixed Phone number or Email address, a Specific user, a Team, a Branch, a Schedule (whoever is on call), a Schedule key, or a Webhook URL.
5. Fill in the target the kind asks for. For Specific user, search your team; for a call or text the person needs a phone number on their profile.
6. For calls, choose the Caller ID line; for texts, Send text from; for emails, Send email from. Left blank, Nova uses its default sender.
7. Press Create destination. The destination is saved as a draft.
8. On its row, press Publish so rules can deliver to it.

Options worth knowing

• Voice playback overrides lets one destination use a different Voice, Read message count, Pause seconds and Ring timeout seconds from your organization's defaults. Keypad prompt overrides rewords Press 1 copy, Press 2 copy and Press 3 copy; the digits stay the same, 1 acknowledges, 2 resolves and 3 snoozes.
• Notification delivery always creates an in-app notification; Browser push and Mobile push add to it. Leave Respect user notification preferences off when an alert must cut through opt-outs, and keep Bypass notification quiet hours on so delivery is immediate.
• Routing helpers fans one destination out to Extra users, Teams, Extra branches or Extra schedule keys.
• Quiet hours: turn on Enable quiet hours, then choose a Mode (Defer holds the alert until quiet hours end; Skip drops it), a Timezone, Days, Start and End.

What you see

• Each row shows the channel and status, the target, the sender line or inbox, and a version line such as "Draft v1" or "Live v2 · Draft changes pending".
• Edit reopens the drawer. Publish is greyed out when nothing has changed since the last publish.
• Version history at the bottom of the edit drawer lists earlier live versions with a Make live button on each.

If something looks different

• "Enter a valid phone number.": type the full number including the area code.
• A note says no active phone lines are available yet: Nova uses its default caller ID until your organization adds a line.
• Create schedule destination is greyed out on the guided setup: choose the on-call schedule first.

Open Destinations