Retry a failed alert delivery

Find calls, texts, emails and webhooks that failed to deliver, read the provider's error, and send them again.

In the sidebar, open Critical Alerts, then Failures. The page address is /critical-alerts/failures.

Every attempt Nova makes to reach someone is recorded. This list holds the attempts that failed: a number that did not connect, an email that bounced, a webhook that answered with an error.

Before you start

• Your admin has to give your role permission to view critical alert incidents. Retrying needs permission to operate incidents.

Steps

1. Use the Filters button to narrow by Channel (voice, text, email or webhook) and Incident status, so you can focus on failures whose incident is still open.
2. Read the row. It shows the incident title, the channel and target, the error the provider returned, when the attempt was requested and when it failed, and which provider handled it.
3. Fix the cause if there is one: a wrong phone number on the destination, a missing sender line, an outside system that is down.
4. Press Retry. Nova confirms "Delivery attempt retried." and sends the same message to the same target again.
5. Press Incident to open the incident itself and see its Recent delivery attempts.

What you see

• The search box matches the incident, channel, destination and error text.
• Two badges on each row: the incident's status and the channel.
• When the provider gave no message, the row reads "Delivery failed without a provider error message."

If something looks different

• The same failure comes back after Retry: the target is still wrong. Edit the destination (see Add a destination), publish it, then retry.
• The incident is already resolved: retrying still sends. Check Incident status before pressing Retry.
• Escalation steps that have not run yet are not failures; they are waiting on the timer. See Run escalations and monitors now.

Open Failures