Open and change one alert setup record

Open a rule, source, destination, schedule, template, recipe or suppression window by its own link, change it, place a test call, or make an earlier version live.

In the sidebar, open Critical Alerts, then Setup, then the list the record belongs to: Rules, Sources, Destinations, On-Call Schedules, Templates, Recipes or Suppressions. Press Edit on the record's row, or click the row. The page address becomes the list's address followed by the record, for example /critical-alerts/rules/ followed by the rule.

A record's page is its edit drawer, open over its list: Edit rule, Edit source, Edit destination, Edit schedule, Edit template, Edit recipe or Edit suppression window. Copy the address to send a teammate straight to it; closing the drawer returns you to the list.

Before you start

• Your admin has to give your role permission to manage that kind of record. Suppression windows are the exception: anyone who can view them can open one, but saving needs permission to update them.
• For rules, destinations, templates and schedules, what you save is a draft. Live alerts keep using the published version until you press Publish on the row. See Publish a draft or roll back to an earlier version.

Steps

1. Open the record from its list, or paste its address.
2. Change the fields you need. The Key is greyed out; it never changes. Each form is explained in its own article, such as Create a rule.
3. Press the save button at the bottom of the form. It names the record, such as Save rule or Save source. Nova confirms with a message such as "Rule saved." and closes the drawer.
4. For a rule, destination, template or schedule, press Publish on its row so the change reaches live alerts.

What you see

• Go back to an earlier version (rules, destinations, templates and schedules): scroll to Version history at the bottom of the drawer and press Make live beside the version you want. Nova confirms with a message such as "Rule live version updated."
• Place a test phone call: on a destination whose Channel is Voice call and Destination kind is Phone number, open Voice playback overrides and press Send test call. Nova places one real call with the current caller ID and voice settings and shows the result after "Last test call:". Tell the person first.
• Take a record out of use without deleting it: set Status to Disabled (Archived for a recipe) and save.
• Reach a source's signal address and tokens: press Tools on its row; see Rotate or revoke a source address. Edit source settings in that drawer brings you back here.
• On a suppression window, press Preview impact to see what it will mute, and fill in Change reason for the audit history. To end or archive one, see End, disable or archive a suppression window.

If something looks different

• Nova says, for example, "Rule doesn't exist." and shows the list: Nova cannot find that record in the organization you are signed in to, or it was deleted.
• Closing the drawer asks "Discard alert editor changes?": you have unsaved changes. Press Keep editing to go back to them, or Discard changes to close without saving.
• Version history is empty: the record has never been published.
• Send test call is greyed out: the destination is not a single phone number, or the number is blank. A test never rings a whole team.
• A suppression window reads "This suppression is archived. Restore it before saving edits or re-enabling the window." and its save button is greyed out: press Restore on its row first.
• A suppression window's save button is greyed out with no such note: your role can view windows but not change them.
• The page does not open at all: your role cannot manage that kind of record. Ask your admin.

Open Rules