Add a person to the hub team and set their roles

Give someone who already signs in to Nova a place on the enterprise hub team, choose their hub roles, and suspend or remove them later.

In the sidebar, open Enterprise Hub, then Team & Access, then Team & Roles. The page address is /enterprise/users.

The hub team is everyone who can open the hub. Hub roles decide what each of them can do inside the hub. Being on the hub team does not add anyone to an organization; that is done inside each organization (Add a team member).

Before you start

• The person must already sign in to Nova with the email you type. Nova does not send them an invitation, and an email Nova does not know gets "User not found".
• Your hub role needs permission to manage hub memberships to add, suspend or remove people, and permission to manage hub user roles to change their roles.
• Roles are typed by their key, the role's Name on Roles & Permissions (Create a hub role and choose its permissions). The built-in keys are hub_owner, hub_admin, hub_security_admin, hub_operations_admin, hub_finance_admin, hub_support_admin, hub_analyst and hub_readonly. The field suggests keys as you type.

Steps

To add someone:

1. Under Add user, type their Email.
2. In Roles (comma separated keys), type one or more role keys separated by commas, for example hub_admin, hub_analyst. Leave it blank to give them read-only access (hub_readonly).
3. Press Add user. Nova says User added to hub. and they appear in the list as active. The hub shows up in their account menu the next time it loads.

To change someone later, find them with Search users or Membership status, then:

1. To change roles, edit the keys in their Roles box and press Save roles. The keys you leave there replace what they had. The button reads Saved for a moment.
2. To pause their access, pick suspended or inactive under Status and press Save status. The button reads Saved for a moment. Pick active again to give it back.
3. To take them off the team, press Remove. Nova removes them straight away, without asking you to confirm, and says User removed from hub.

What you see

• Each row shows the person's name and email, their Status and their Roles.
• A suspended or inactive person stays in the list but cannot open the hub. A removed person leaves the list and loses their hub roles.

If something looks different

• Nova says "Unknown role keys" and names them: a key is misspelled or belongs to a role that no longer exists. Check the Name on Roles & Permissions.
• Nova refuses to take the Hub Owner role away from someone, suspend them or remove them: they are the last active owner. Give another person hub_owner first.
• Nova says the hub has reached its member limit: your plan caps the hub team. Remove or set someone to inactive, or ask Nova support.
• A yellow note says Hub user management is currently disabled by entitlement. and the controls are greyed out: your plan does not include managing the hub team.
• The boxes and buttons are greyed out without that note: your hub role can see the team but not change it.

Open Team & Roles