Rate the help you got

Answer the feedback email a company sends after your request is resolved, confirm your rating from 1 to 5, add a comment, and see what the page says when the link has run out.

When a company resolves a request you sent, it may email you asking how it went. Selecting a rating in that email opens a page headed Support feedback, at an address that starts with /feedback/csat. You can also rate a resolved request inside the portal; see Follow a request and reply.

Steps

1. In the email, select the rating that fits. The page opens on Confirm your feedback with that rating already chosen. Nothing is recorded yet.
2. Under Your rating, keep the rating or pick another, from 1/5 (Very dissatisfied) to 5/5 (Very satisfied).
3. Type anything you want the company to know under Comment. It is optional.
4. Select Submit feedback.

What you see

• The page thanks you and shows the rating it recorded, for the request it was about.
• Open the customer portal appears when you can follow the request there.
• The link takes one answer. Opening it again after you answered says your feedback was already recorded.

If something looks different

• This feedback link is incomplete: part of the link is missing. Open the original link from the email again, or rate the request in the portal.
• The page says the link has expired or is no longer available: the time to answer ran out, or the company sent a newer request for feedback. You can still read the request in the portal.
• We couldn’t submit your feedback. Please check your connection and try again.: nothing was recorded. Check your connection and select Submit feedback again.