Check why NovaAI is on or off

Open the NovaAI diagnostics page to see where each NovaAI setting comes from, what your plan limits, which saved versions are in force, and the final values Nova uses.

In the sidebar, open Settings, then choose NovaAI for Calls under Communications, then press Open diagnostics at the top. The page address is /settings/communications/nova-ai/advanced. The page title reads NovaAI Policy Diagnostics. It changes nothing; it shows how Nova arrives at the NovaAI settings in force.

Before you start

• Day-to-day changes belong on Turn on NovaAI for calls. This page is for checking, and for Nova support when something does not add up.
• Your role needs permission to read NovaAI settings. AI also has to be on for your organization.

Steps

1. Under Applied layers, read the layers from top to bottom: Nova's built-in defaults, your plan's limits, then your organization's own saved settings. Each lists the settings it changes. A later layer overrides an earlier one, except your plan's limits, which always have the last word.
2. Under Current assignments, check the saved versions in force. "Organization default" is the organization page; each "Phone line override" is a line with its own settings. Each shows its version number and Effective from date.
3. Under Entitlement gates, read the row named blocked_reason_codes. It lists anything your plan blocks. Empty means your plan blocks nothing.
4. Open Effective policy to see the final value of every setting, such as ai_enabled, rollout_mode, transcription_enabled and the kill_switches.
5. Open Scope to see what the page checked, or Assignments raw for everything saved in each version.

What you see

• Back to configuration returns to NovaAI for Calls, and NovaAI Ops opens the live view of readiness, spend and backlog.
• The page shows the organization's result. A line with its own settings is listed under Current assignments, but its settings are not part of Effective policy. Open the line's own page for its state; see Give one phone line its own NovaAI settings.

If something looks different

• ai_enabled is false or rollout_mode is disabled under Effective policy: NovaAI is switched off on the organization page. Turn it on there.
• blocked_reason_codes lists a reason: your plan stops that part of NovaAI. Check your plan, or ask your admin.
• Other rows under Entitlement gates show text in square brackets instead of values: only the blocked reasons row is readable here.
• Several entries read "Phone line override" with no line named: open each line from Phone Lines to see which is which.
• No applied layer metadata is available yet.: nothing has been saved for NovaAI yet.
• This page is not available for this organization.: AI is off for your organization or not in your plan; see Turn AI on or off for your organization.
• Unable to load NovaAI diagnostics.: reload the page. If it stays, ask your admin to check that AI is still on.

Open NovaAI diagnostics