Choose schedule messages for your team

Choose one daily schedule summary, optional reminders and schedule-change messages, with explicit team recipients.

Open Settings, then Team Messages under Communications. These messages go to your team, separately from customer messages.

Start simply

Daily schedule starts on at 6:30 am in each teammate's time zone. It lists their scheduled work. Empty-day messages and internal notes start off. The evening summary, upcoming-visit reminder and team-wide overview are optional.

Use the switch to turn a message on or off. Customize changes its time, permitted channels and any message-specific options. Clicking the descriptive text does not change delivery. Preview shows an example using your schedule.

Your schedule changed is controlled here too. It follows actual additions, moves, cancellations and assignment changes rather than a daily send time.

Choose recipients

Personal summaries go to the assigned teammates. The team overview goes only to the people explicitly selected for it. Selecting nobody sends it to nobody. Someone selected for the team overview does not also get their own evening summary that evening, because the overview already lists their work.

People only receive records their role and branch access allow. An activity session appears once for its team, with customer places under that session. Rooms and rental items are not flagged as missing an assignee simply because no staff member is attached.

Who the emails come from

Team emails come from Nova's email sender with your business name, so your customer inbox is kept for customers. Advanced shows the name and address under Who the emails come from. To send them from one of your inboxes instead, choose Change in Notification Settings there and pick an inbox for Emails to your team.

Delivery and history

Personal notification preferences still apply. Daily and team summaries use an audible alert by default on Android. Your chosen quiet hours, phone sound settings and Do Not Disturb still apply. Choose a send time outside quiet hours to receive the summary at that time. Your delivery settings shows available devices and channels.

Use View upcoming messages and View message history to investigate a missing message or see what is planned. If someone has no work that day, no summary is sent unless you enable empty-day messages.

Each summary is checked at its send time. If there is nothing to send then, it is skipped for that day, even if work is added later that evening; "Your schedule changed" tells people about later additions. If Nova could not check at the send time, the summary still goes out up to three hours late. See Check team message history.