Nova Add the places customers can review you
Add your Google, Facebook or other review links so review requests have somewhere to send customers, pick the primary one, and choose whether requests rotate between links.
In the sidebar, open Marketing, then Reviews. The page address is /settings/org/reviews. The first section is Where reviews go.
Before you start
- Your role needs permission to manage your online presence or organization settings to add or change places. Everyone with access to the page can read them.
- Have the review link ready. For Google, that is the "write a review" link from your Business Profile. If you only have your page link, Nova fills in the review link for some platforms from it.
- The same list of places feeds the footer of your emails under General settings, so a place you add here can show there too.
Steps
- Press Add a review link (or Add or edit places once you have some). The drawer Places customers can review you opens.
- Next to Add:, press a platform, for example Google, Facebook, Yelp or HomeStars.
- Type the Name customers see. Nova suggests the platform name.
- Paste the Review link. The arrow button beside it opens the link in a new tab so you can test it.
- With more than one branch, choose which branch the place is For, or leave it for the whole business.
- Press Save places.
- Back on the page, press Make primary on the place most requests should go to.
What you see
- Each place shows its name, its link, how many requests were sent to it, a Primary tag on the main one and Off on a place you switched off.
- With two or more places on, Which link goes out appears: Always send the primary link builds up one platform; Rotate between the links takes turns. A line under it names where the next request goes.
- Each request carries one link only.
If something looks different
- A red note under a place says to give it a name: the name is required before saving.
- Removing a place asks whether to remove it or Turn off instead. Turning it off keeps its history and count; removing it drops the count from the list.
- Add a review link is greyed out: your role cannot manage places. Ask your admin.
- The review rows on Customer messages say they need a review link: add one here, and the automatic request after a finished work order can be turned on. See Turn on automatic customer messages.