Read your statement

Open a statement in the portal to see your opening and closing balance, the unpaid invoices and activity in the period, and download the PDF.

In the portal's sidebar, open Billing, then Statements. The page address ends in /statements. The button in a statement email opens that one statement on a secure page; see Open a statement the company sent you.

Steps

1. Open Statements. The Your account statements page counts your Statements, shows your Open balance and how many have Downloads ready. The newest statement opens on the right by itself.
2. Find the statement in the list. Each card shows the statement number, its period, its Version, the Closing balance, the Open receivable and the Statement date.
3. Select View detail to open another one on the right.
4. Select Download statement PDF in the open statement, or Download PDF on its card, to save the statement as it was sent to you.

What you see

The open statement shows:

• Opening balance, Period activity, Closing balance and Open receivable for the period, plus the Account it is for and its Statement date.
• Balance by age, which splits what you owe by how long it has been outstanding. An age group with nothing in it shows $0.00.
• Statement versions: every version of the statement, one when it was never reissued. Select View on a version to read it, or PDF to download that version.
• Unpaid invoices that were open when the statement was made, each with its due date, age and open balance. Select View invoice to open one and pay it. See Pay an invoice online.
• Period activity: the charges, payments, credits and refunds in the period, exactly as they appear on the statement.

If something looks different

• No statements yet.: the company has not sent you a statement.
• The open balance is marked as covering this page only: you have more statements than fit on one page, and the totals are for the ones shown.
• Download PDF is missing: downloads are off for your account, for example on a link to a single statement.