See and download an invoice

Open Invoices & payments in the portal to read any invoice or deposit request, check what is due and when, and open the PDF to print or save it.

In the portal's sidebar, open Billing, then Invoices & payments. The page address ends in /invoices. The button in an invoice email opens that one invoice on a secure page, without the summary or your other invoices; see Open an invoice or deposit request the company sent you.

Steps

1. Open Invoices & payments. The Your billing summary at the top counts your Documents, how many are Outstanding, how many deposit requests have a Payment due, the Balance Due, any Deposits + Credits on your account and your Payment History.
2. Scroll to the invoice. Each one is laid out like the paper copy, newest first.
3. To print or save it, select PDF at the top of the invoice. It opens in a new tab and matches the copy the company emailed.

What you see

• The header names the document (Invoice or Deposit request), its number, the Invoice date and the due date, and your billing and service address.
• The big amount is the Balance due while money is owed, with the due date under it. Once nothing is owed, it reads No amount due. The status chip reads Unpaid, Payment due, Past due or Paid.
• The lines, then Subtotal, Discounts, Fees, tax, Paid, Credits applied and Total due (or Paid in full).
• Payment history, near the bottom, lists every payment on this invoice, with Applied here and Whole payment amounts and the receipt that was sent. See See your past payments.
• Additional details and Supporting attachments appear when the company added them. Payment instructions show in the payment section, or in the panel headed "How to pay this invoice".
• A Pay button beside the balance when online payment is available. See Pay an invoice online.

If something looks different

• No billing documents yet.: the company has not asked you for a payment.
• No amount due: the invoice is paid, or was voided, credited, refunded or written off. The chip says which.
• The PDF button is missing: the company has not allowed downloads for your account.
• A "How to pay this invoice" panel instead of a Pay button: online card payment is off for this invoice. The panel lists the ways the company accepts payment and asks you to quote the invoice number with it.