Open a statement the company sent you

What the statement email or text shows, where its button goes, and what to do about the balance on it.

A statement sums up your account with the company: what you owed at the start of a period, what happened during it, and what you owe now. The company emails it, often on a regular schedule such as once a month. The subject is "Statement", its number, then "from" the company's name. A text version says your statement "is ready" and ends with a link.

Steps

1. Read the summary in the email: the current balance, a balance summary, how old the unpaid amounts are, and the open items.
2. Select "View statement securely" to open the full statement on a secure page. In a text, select the link after "View statement".
3. To pay, open an unpaid invoice from the statement and pay it there. See Read your statement and Pay an invoice online.

What you see

• Most statement emails carry a PDF copy of the statement for your records.
• The link works for 90 days unless the company set another time.
• A statement is a summary, not a new bill: paying the invoices it lists settles it.

If something looks different

• If you ignore a statement, nothing changes on its own. The invoices on it stay due, and payment reminders for them may still come.
• A balance looks wrong, or a payment you made is missing: reply to the email so the company can check. A statement shows the payments recorded up to the day it was made.
• The link says it has expired: sign in to the portal and open Statements, or ask the company to send it again.
• To stop statements, ask the company. See Stop emails or texts from a company.