Open an invoice or deposit request the company sent you

What the email or text with your invoice or a deposit request contains, where its button goes to view and pay, and what happens if you do not pay.

When the company bills you, it sends the invoice by email, text or both. The email's subject is "Invoice", the invoice number, then "from" the company's name. When a deposit is due before work starts, for example after you approve a quote, the email's subject is the company's name followed by "deposit required".

Steps

1. Open the email and select its button:
   • "View invoice and pay securely" when you can pay online, or "View invoice securely" when you can only read it.
   • For a deposit, "Pay required deposit", or "Review deposit instructions" when online payment is not available. In a text, select the link after "View invoice".
2. The invoice opens on a secure page with the company's name at the top, laid out like the paper copy.
3. Pay it from that page. See Pay an invoice online.

What you see

• Most invoice emails carry a PDF copy. The email itself has a "How to pay" section with the ways the company accepts payment, and the payments already received.
• Some companies ask you to pay by e-transfer and give the address; quote the invoice number with your payment.
• The invoice link works for 90 days unless the company set another time. A deposit link works for 30 days and only opens that one deposit request.

If something looks different

• If you do not pay by the due date, the company may send payment reminders, and the invoice shows as past due in the portal. See Deal with a payment reminder.
• The link says it has expired or can no longer be used: ask the company to send it again, or sign in to the portal and open Invoices & payments. See See and download an invoice.
• The page shows a How to pay panel instead of a Pay button: online card payment is off for this invoice. Use one of the ways listed.
• You already paid by another method: reply to the email so the company can record it.