See when a bank deposit arrives

Check when card payments collected through Nova Payments are on their way to your bank, what each deposit is made of, and download the deposit report.

In the sidebar, open Sales & Billing, then Getting Paid, then Bank Deposits. The page address is /bank-deposits.

When customers pay by card through Nova Payments, the money is gathered up and sent to your bank in deposits. This page shows each deposit, its progress, and the payments, refunds, fees and disputes inside it.

Before you start

• Your role needs permission to view deposits. Ask your admin if the page shows an access message.
• Deposits appear only after Nova Payments is set up (see Set up Nova Payments) and a card payment has been taken.

Steps

1. Look down the list. Each row shows the Date, the Amount, a Status of On the way, Arrived, Failed or Cancelled, how many Payments it holds, and a Report link.
2. Open the Filters panel and pick On the way, Arrived or Failed to shorten the list, or All to see everything.
3. Press a row. A panel opens titled with the deposit amount.
4. Read Progress. It walks from On the way to Arrived, with the expected date while the bank is still processing it.
5. Read What is in it: Payments collected, less Processing fees, Refunds and Disputes, plus any Adjustments, equals the amount deposited.
6. Scroll to Payments in this deposit to see each customer payment by name and invoice, and the matching lists for Refunds, Disputes and Adjustments.
7. Press Download PDF to save the deposit report for your bookkeeper.

What you see

• A banner at the top asks you to Choose who gets an email or text when money is on the way, if nobody is set yet. Notification settings opens the same place. Only an owner or admin can change it. See Choose who gets told about bank deposits.
• Who gets told about deposits inside a deposit opens those settings too.
• A deposit that shows Summary only under Payments has not received its itemized list from the payment processor yet. Check back later.
• Money from a card payment shows up here only once the payment processor starts the deposit. Until then, Money on its way on the Nova Payments page (/settings/org/billing/payments) shows what is being held and when it should arrive, and each card payment on Payments shows its own Fee and deposit. See Check on Nova Payments after launch.
• To match a deposit to your bank statement, the panel shows the name it appears under on the statement and the bank trace number, when the bank provides them.
• For deposit totals and fees over a period, open Reports, then Bank Deposits (/insights/finance/deposits).

If something looks different

• A deposit shows Failed or Returned by the bank: the bank rejected it, usually because the account details changed. Press Check the bank account in the panel. It opens the Bank account tab of the Nova Payments page, which shows the account on file; if your role can manage bank deposits, Change bank account there opens the secure form. See Check on Nova Payments after launch.
• The list is empty: no card payment has been collected through Nova Payments yet, or your filter hides them. Press All.
• The amount is less than the payments: fees, refunds and disputes are taken out before the money is sent. What is in it shows each deduction.

Open Bank Deposits