Nova Help

Change your password and keep your sign-in secure

Tour the Security tab of your profile, change your password or username, act on Nova's security suggestions, and choose which reminders Nova shows you.

Updated in release 0.0.1 Open this page in Nova

Select your picture or initials at the right end of the top bar, then select Security in your account menu. You can also open Profile and choose the Security tab. The page is headed My Security. The page address is /profile/security.

From top to bottom the page holds: Recommended for you (anything Nova thinks you should do), Username, Password, Two-factor authentication, Authenticator app, Backup codes, Passkeys, Security setup reminders, Impersonation access, Session preferences, Devices you've used and Active sessions.

Steps

  1. Under Password, select Change password. The line beside it shows when you last changed it.
  2. Type your Current password.
  3. Type a New password and type it again in Confirm new password. Hover over the help icon beside New password to see what your company requires.
  4. Select Change password. Nova shows "Password changed." If you were signed in elsewhere, it says how many other sessions it signed out.
  5. To sign in with a short name instead of your email, type it under Username and select Change username. It cannot contain an @ sign. Your email keeps working either way.
  6. Under Security setup reminders, choose which prompts Nova shows you after you sign in, such as Passkey setup reminders or Primary phone verification reminders.

What you see

  • A “New sign-in to Nova” email shows the device, approximate location and time. The time is in your profile's time zone and names it in full, for example "Oct 2, 2026 at 10:15 AM Eastern Time (UTC-04:00)", so you can match it against where you were. If it was you, no action is needed. Otherwise, its “Review account security” button opens your signed-in devices and its “Change password” link opens the password form. If you need to sign in first, Nova returns you to that spot.

  • Recommended for you lists what is still worth doing, such as adding a passkey or confirming your phone. Each item takes you to the right spot on this page.

  • If Nova thinks your password may be exposed, the Password card turns yellow or red and the button reads Change now.

  • Impersonation access decides whether Nova's own support team may look at Nova as you while they fix a problem you reported. Switch Allow impersonation off if you do not want that.

If something looks different

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