Read the audit log

Open the Audit Log to see who did what in Nova and when, narrow it by date, person, action or outcome, and open an event to see exactly what changed.

In the sidebar, open Administration, then choose Audit Log under System. The page address is /settings/org/audit. The page heading reads Audit log.

Before you start

• Your admin has to give your role the audit log permission. Most technicians do not have it.
• The log records what people, connected apps and AI teammates did in Nova: sign-ins, changes to records, sends, denied attempts and errors.

Steps

1. Press View beside Filters, then pick a ready-made view such as Operations, CRM, Files, Notes, Communications or Security. All activity searches everything. Removing the active view chip returns to All activity.
2. Press Filters. Under Date range, pick a preset such as Today, Last 7 days or Last 30 days, or Custom to set start and end times.
3. To follow one person, search for them under Actor. Under Action, type what you are looking for and pick from the recent actions, then choose Exact or Prefix under Match mode to match one action or a whole family.
4. Narrow further with Outcome (success, denied or error), Category and Source. Press Advanced for the subject, resource type and resource ID, or IDs for the rarely needed identifiers.
5. Press the apply button (the circular arrow, labelled Apply filters). Press Clear to remove every filter.
6. Change the order with Sort, for example When (newest).
7. Press a row, or View details in its menu, to open the event. The drawer shows the Actor, the Action, the Resource, the Request, and under Changes the fields that changed with their old and new values.
8. Scroll down and press Load more for older events.

What you see

• Columns: When, Action, Resource, Actor, Outcome and Actions. Press Manage columns to add columns such as Event ID, Source, Reason or Request path.
• A view sets its own filters. While one is active the filter panel reads View filters are locked.; you can still change the date range. Switch to All activity to edit everything.
• Times are shown in your organization's time zone. Its name appears as a badge on the date range picker.
• Technician day opens a separate page that lists everything one person did on one day (Review a technician's day).
• Platform mode appears only for Nova staff.

If something looks different

• No audit events match these filters.: widen the date range or press Clear.
• Unable to load audit events.: press Retry, then refresh the page if it keeps failing.
• A message says the audit event link is invalid or the event does not exist: the link you followed points at an event outside your organization or one that has been removed.
• An action by a person you do not recognise: add the Source column. It says whether the event came from the screen, a connected app, an AI agent or Nova itself.

Open the Audit Log