See how your invoices are performing

Use Invoice Performance to see how many invoices went out or were paid, how much is paid, open and overdue, and how long customers take to pay, then compare month by month in Invoice Cohorts.

In the sidebar, open Reports, then Invoices, then Invoice Performance. The page address is /insights/finance/invoices. The month-by-month view is Invoice Cohorts at /insights/finance/invoices/cohorts.

Before you start

• Your admin has to give your role permission to view finance reporting.
• Both pages offer the same Scope filters. The links between them do not carry your filters across, so set them again on the other page.

Steps

1. Set Invoice date (start) and Invoice date (end). The report covers invoices dated in that range and opens on the last 30 days.
2. To narrow it, pick a Branch, a Source account (the account the work was done for) or an Effective / payer account (the account that gets the bill).
3. Under Invoice status, leave All statuses or pick one, such as Unpaid, Overdue, Partially paid or Paid.
4. If you bill in more than one currency, pick one under Currency focus.
5. Read the cards under Invoice performance KPIs.
6. Under Drilldowns, press Invoice cohorts to see the same invoices grouped by their invoice month.
7. Press Invoice collections or Invoice detail when you need the list of invoices behind the numbers. See Find overdue invoices to follow up on.

What you see

• Invoice count with the number fully paid underneath; Total invoiced; Open balance with the number of overdue invoices; Overdue balance with how many were voided or canceled.
• Avg invoice size compares with the period just before. Avg days to pay shows the collection rate underneath.
• Delivery sent counts invoices that went out, with how many were opened and how many failed.
• Overdue change shows the overdue invoice count and how it moved against the prior period.
• On Invoice Cohorts, each row under Cohort summary is one month and currency: how many invoices there were, how many are paid, the percent collected, the average invoice, the average days to pay and how many are overdue.
• Under Operator actions, a green chip says how fresh the numbers are, and you can export the invoices in scope.

If something looks different

• No invoices are available to build cohorts for this scope.: nothing matches the filters. Widen the dates or clear a filter.
• A yellow bar on Invoice Cohorts says it is showing the most recent invoices only: the scope is larger than one page. Export the report for the full set.
• The filter footer turns red with a date message: the end date is before the start date.
• Amounts are listed per currency: pick one under Currency focus to see a single set of totals.

Open Invoice Performance