Review a technician's day

Pick one team member and one day to see everything they did in Nova that day, grouped by sign-in, then open any event to see what changed.

In the sidebar, open Administration, then choose Audit Log under System. Press Technician day at the top of the Audit Log. The page address is /settings/org/audit/technician-day.

Before you start

• Your admin has to give your role the audit log permission. Without it, neither page opens.
• The page lists what the person did in Nova themselves: signing in, changing records, sending messages, attempts that were refused. Work that someone else gave them shows under that other person's name, not theirs.
• The Technician list holds every team member in your organization, not only technicians.

Steps

1. Under Technician, pick the person. Each name shows with the person's email address. The page starts on your own name.
2. Under Date, pick the day. It starts on today, in your organization's time zone.
3. Press Run report.
4. Press any row to open that event. The drawer shows the Actor, the Request, the Resource, and under Changes the fields that changed with their old and new values.
5. To go back to your own name and today, press Reset.

What you see

• The day is split into one group per sign-in, newest first. Each group heading shows how many events it holds and the time of the first and last one. Events that did not come from a sign-in, such as work Nova did on its own, sit under No session.
• Each group lists its events with the columns When, Action, Resource, Actor and Outcome. The action is Nova's own name for what happened, with its category underneath.
• Older events load as you scroll down.
• Saved views keeps the person and day you use, so you can come back to them. Refresh list reloads the page.

To search a longer period, one record's history, or everyone at once, use the Audit Log itself: Read the audit log. Its Actor filter follows one person across any date range.

If something looks different

• Select a technician to view their activity.: no one is picked yet. Choose a name under Technician. Run report stays greyed out until you do.
• No activity recorded for this day.: the person did nothing in Nova on that date. Try another day.
• Every event sits under No session, the Actor column is blank, and the drawer shows no changes: your role can open the audit log but not its sensitive details. Ask your admin for permission to view sensitive audit details.
• Unable to load audit events.: press Retry, then refresh the page if it keeps failing.

Open Technician day